Customer Service Administrative Assistant
Resume:
Isabel Marin
*********@*******.***
I am a self-starter with over 10+years experience as an Administration
support, with bookkeeping background assisting the comptroller.
Consistently achieving record sales goals 3 years and customer satisfaction
100%. Completing projects and corporate deadlines. I supported a team of
6 employees by implementing new computer procedures to improve under
performing departments. I am a team player working well with other people
toward achieving and obtaining the objectives. Received award for training
staff in office policies, procedures and new computer system. Assist in
Integration of computer system.
Fluent English / Spanish
Areas of Expertise
CSG, ER One, Vision, Einstein
QuickBooks Pro and Premier
IBM AS400, People Soft, Accpac BPI, Microsoft Office
POS credit card
Customer Service Management / Complaint Handling Resolution / Customer
Service Satisfaction Enhancement- Collections of Past Due Accounts 95%
Teambuilding and Training
General Accounting, Bank Reconciliation, A/R, Collections, A/P, Inventory
Control, Order Entry
Resolving customer issues
Excel in finding solutions to retaining the customer and the value of the
product
Professional Experience
Comcast Cable Miramar, FL 08/2014 - 03/2015
Executive Corporate Liaison
Resolving Customer complaints 90% satisfaction
Comcast Cable Miramar, FL 10/2011 - 10/2011
Retention- CAE1 - Spanish-English / Retention / Retention SLCOE 95%
Comcast Cable Miramar, Fl 01/2009 - 10/2011
CAE-Spanish-English First Call resolution 100%
Sumesa Foods Inc., Miami, Fl 04/2007-01/2009
Administrative Assistant/Finance Manager
JohnsonDiversey Surtevant, Wisconsin, 53177 01/1992 - 4/2007
262-***-**** Office located in Weston
Florida till it closed in December 2006. Admin Coordinator/Finance Support
Education and Training
GED
Broward Community College - Accounting 1&2
New Horizons in Fort Lauderdale, FL
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