Customer Service Manager

LaVonda Williams Diaz

*** ****** ******, ************, ** 08691

Mobile: 609-***-**** Home: 609-***-**** E-mail: ****************@*****.***

EXPERIENCE

Autism Speaks, Inc.

Princeton, New Jersey

o Program Development Manager, Workplace Giving and Matching Gifts 2012-Present

o Workplace Giving/Merchandising & Licensing Manager 2006 – 2012

o Major Gift Donor Research Associate/Workplace Giving Administrator 2004 – 2006

• Manages delivery on all aspects of the Workplace Giving Annual Campaign and the Autism Speaks Matching Gift Program

by prospecting key markets, stewarding existing corporate relationships, forecasting and establishing budgets and timelines

that result in year over year growth, increasing campaign revenue from $89,651.66 in 2006 to over $1.7 million in 2013 &

2014 and exceeding goal every year.

• Supports Chief Financial Officer, Controller, and Data Services departments with regular administrative reporting,

providing financial analysis and advising on Pro-forma 990 accounting processes.

• Prepares agency wide grant applications, solicitations and licensing agreement, including the accurate and timely filing of

all new membership in Community Health Charities and Combined Federal Campaign; the renewal applications for

inclusion in federal, state, local/municipal and military campaigns, as well the execution of corporate partnerships at both

national and local events.

• Manages Autism Speaks store of branded and co-branded products including the web-based marketplace from inventory

management to customer service to fulfillment.

• Collaborates with teams across development office; supports the Major Gift Campaign by leading research on potential

foundation and grant-making resources in the Autism Speaks database and other web-based donor research databases,

coordinating cultivation activities, stewardship plans and follow up on gift pledges

• Provides Autism Speaks Chapters and their committees with promotional materials, administrative support and community

development/speaking engagements

• Manages and trains coordinating staff on development practices and policies; introduced and launched internal Autism

Speaks Employee Giving Campaign

The Hun School of Princeton Princeton New Jersey 2002-2004

Database Administrator/Development Associate

• Managed Raiser’s Edge database of alumni, students, parents, faculty, and donors by processing and entering all gifts and

pledges; and generating statistical and narrative reports for executive staff

• Conducted research and provided follow-up on corporate, foundation, and individual proposals; composed and prepared

trustee correspondence, solicitations, and proposals; attended and assisted with development related events and functions

• Organized and maintained file system on prospects, proposals, and correspondence to compliance

• Coordinated meetings, prepared agendas, reserved and prepared facilities, recorded minutes.

• Coordinated internal activities of various departments within the Office of Advancement.

Planned Parenthood Association of the Mercer Area Trenton, New Jersey 2001 – 2002

Database Administrator/Development Associate

• Worked closely with Director of Development, preparing foundation/grant solicitations and coordinating events.

• Managed Paradigm donor database by processing and entering all development gifts and pledges and managing all donor

correspondence.

• Compiled and generated donor giving reports for staff and Board of Directors.

• Designed marketing materials: brochures, invitations, advertisements, greeting cards, etc.

Planned Parenthood of Maryland Baltimore, Maryland 1999-2001

Community Relations/Development Associate

• Supported Development and Marketing Departments, assisting with preparation of foundation/grant

solicitations; compiling and generating donor giving reports for staff and Board of Directors

• Coordinated projects, schedules, and organized information flow within the department; preparing correspondence and

reports for internal and external use.

• Assisted with tax reporting forms for the Internal Revenue Service.

• Managed Donor Perfect donor database by processing and entering gifts and pledges, and sending out all donor

acknowledgments.

• Spearheaded United Way Campaign

Planned Parenthood of Rochester/Syracuse Region Rochester, New York 1997-1999

Assistant to Marketing/Communications, Finance and Public Affairs

• Created and input various survey results into the marketing database.

• Administrative support included preparing correspondence, documents and other reports for internal management as well

as funders and regulators, coordinating and attending meetings and recording minutes for the Financial Planning and

Managed Care Committees and other related offices including Marketing, Finance and Public Affairs

• Finance and accounting experience included reconciliation for key accounts as assigned by the Vice President of

Finance/Internal Service, Director of Marketing and other staff.

United Way of Greater Rochester Rochester New York 1991-1997

Administrative Assistant to the Executive Vice President/CFO/HR Director

• Assisted with organizing and preparing data for volunteer committees including Board Directors; recorded minutes, prepared

and distributed accordingly; maintained volunteer resource file information for standing committees.

• Assisted with preparation of annual operating budget and tax reporting forms for the IRS.

• Maintained database of individual staff work plans.

• Coordinated conference and travel arrangements for staff attending training courses.

• Assisted Executive Vice President in managing internal campaign process for physician division.

• Coordinated mailing materials for meetings of Board of Directors, Executive Committee and Officers meetings.

EDUCATION/SKILLS

Rochester Institute of Technology, College of Continuing Education

Office Technologies Program, Certificate, 1991

Advanced WordPerfect, Certificate, 1992

Certificates in CompUSA PowerPoint, CompUSA Quark Xpress, Paradigm Database, Microsoft Front Page

Proficiencies include BlackBaud Raiser’s Edge database management, Sphere, Paradigm database management, Donor

Perfect database management, Microsoft Office, Wealthpoint Online, Pro Platinum, DonorScape, Kronos

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