Customer Service Technician

Location:

Posted:

April 24, 2015

Kevin Wells

*****.*****.*@*****.***

317-***-****

PROFESSIONAL PROFILE

Experienced technician with BBA in Information Systems from UW-Eau Claire and 15+ years

experience managing Windows systems, Office software, and network hardware. A+ certified and

proficient with hands-on repair and maintenance of complex systems including computers, network

cabling, POS equipment, ATMs, printers, and servers.

Respected and dedicated professional who adapts quickly to new technologies and job duties.

Additional training and experience includes Project Management, Systems Design, Database

Management, Network Administration and Customer Support.

EXPERIENCE

Dec 2011 – Dec 2014: Data Mapper at IDEXX Laboratories, Eau Claire, WI

• Normalized vast quantities of data into a standardized format using proprietary database software

• Provided consistent quality and efficiency contributing to successful data deliveries to clients

• Researched new products to ensure up-to-date information vital to correct mapping

• Showed proficiency with detail-oriented and rule-guided tasks as well as making informed judgment

calls

March 2010 - May 2010: Network Upgrade Technician at Pinehurst Foods, Eau Claire, WI

• Upgraded infrastructure for 5 Dairy Queen restaurants and 1 local grocery store

• Configured and installed all new POS hardware and cabling

July 2006 - December 2011: Bakery Associate at Walmart Superstore, Chippewa Falls, WI

• Provided customer service in a retail environment

• Over four years of service with consistent performance reviews

October 2005 – July 2006: Field Service Technician at NCR through First Level Technology, Eau Claire, WI

• Provided service, installation, upgrade, and maintenance of retail POS equipment, network equipment,

laser printers, and ATMs to National Cash Register customers

• Applied diagnostic and troubleshooting techniques to problems on existing equipment

• Provided second line customer support and training on equipment

Summer 2005: PC Technician at Bell Techlogix through Adecco, Indianapolis, IN

• Conducted extensive statewide PC software migration and upgrade, backup and restoring, domain

management, application installs, remote access, server upgrade, troubleshooting, and customer support

• Demonstrated leadership ability, ability to work cooperatively, communication skills, working

knowledge of software, hardware, an and networking systems, and quick-thinking problem solving

abilities

May 2000 – August 2004: Computer Technician at Ranwell Corporation, Greenfield, IN

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• Conducted networking, systems analysis, troubleshooting, computer maintenance, and update

installation for computer-aided parts lookup system and POS equipment

• Installed and setup firewalls, anti-virus, and other utility programs