Customer Service Sales

Location:

Posted:

April 24, 2015

Amy V. Lindgren

Gardner, MA 01440

***.******@*******.***

Career Objective - Desire to expand my client service skills in a

Human

Resources position using my extensive experience and a get-it-done

philosophy. Ideal position offers continuing education with lateral

move and advancement opportunities.

Education

Illinois Wesleyan University, Bloomington, Il

B.A.- French and Spanish

Experience

Retail Management - Store management team member with Joann Fabrics

from January, 2010 to September, 2011. Store manager with Hancock

Fabrics from April, 1998 to September, 2005. Responsibilities

included all aspects of store operations from preparing the deposit to

processing payroll, personnel file maintenance, hiring, training and

coaching staff, regulatory adherence and benefits knowledge. Customer

Service Lead for Staples from September, 2009 to January, 2010.

Responsible for front end operations including cash office functions,

training cashiers and serving as a final customer contact to insure a

quality shopping experience.

Customer Service - Banker with Citizens Bank from January, 2013 to

March 2015 and Sales and Service Specialist with Bank of America from

December, 2006 to September, 2009. Responsible for sales of bank-

offered financial products, account service and deepening existing

customer relationships with the Bank. Duties included personal banker

and teller functionsat both companies and Operations captain at

Citizens, a position working with branch management to assure policy

and regulatory compliance. Diamond Consultant with The Jewelry

Exchange from January, 2006 to November, 2006. Responsible for

presentation of set/loose stones and receiving/documenting repair

work, all with strong emphasis on security.

References available upon request.