Customer Service Information Technology

LYRIS M. GARCIA

201-***-**** • *************@*****.***

Results oriented, United States Army Veteran with over 20 years of customer service experience in telecommunications, retail and healthcare. Committed to excellence, team building, and motivated to advancing in the technology field. Resourceful professional with aspirations to impact society in a positive way.

Skills

• Technical Skills: Microsoft Applications Proficient, Network Security, Identity & Access Management, HTML, SQL, Java,, Visual Basic, NetBeans Application, Active Directory, Data Warehousing, knowledgeable in C++, strong interpersonal skills, strong analytically, writing, and research skills, excellent organizational and communication skills

• Awards: Army Accommodation Medal (2), Good Conduct Medal (2), Certificates of Achievements (6)

• Languages: Fluent in English and Spanish

Professional Experience

Manpower Group (JP Morgan & Chase), Jersey City, NJ March 2015 – Present

Business Analyst

• Research and prepare statistical reports using data from computer systems

• Consolidate information into cohesive and understandable correspondence or other written form for use in management decision-making

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SRA INTERNATIONAL, Iselin, NJ October 2014 – February 2015

In-Person Assister

• Facilitated bilingual workshops to the community regarding the provisions of the Affordable Care Act

• Provided one-on-one counselling to applicants and families obtain health insurance

• Collaborated directly with community leaders and partners to provide assistance to residents who are uninsured with information and enrollment of new health insurance

• Delivered stellar performance leading me to be one of the Top 3 In-Person Assisters throughout the program

Jersey City Child Development Center Inc., Jersey City, NJ January 2013 – June 2014

Health Assistant

• Maintain accountability of children's health records, documents, and information

• Performed oral hygiene classes for children

• Collaborated directly with Nurse to ensure all assigned children meet NJ state, county, and program guidelines with immunizations, physicals, dentals exams

• Worked in partnership with center mManager to ensure health records are in compliance

Hoboken University Hospital, Hoboken, NJ March 2006–August 2009

Materials Handler / Supply Clerk

• Material Control Clerk experience includes ordering, inspecting, and issuing of material and receipts to departments in support of completing Hospitals daily missions and goals

• Ensured Hazardous Materials are clearly marked, checked for damages

• Handled and Safe guarded damaged materials in accordance with federal and local policies

• Worked unsupervised with receiving, issuing, inspecting, inventorying, loading, unloading, storing, and delivering organizational supplies

Children's Dental Center, Union City, NJ June 2005 – March 2006

Receptionist / Billing Clerk

• Registered patients in accordance to agency protocol

• Scheduled appointments for patients according to designated procedure

• Provided efficient and professional telephone services to patients and vendors

• Developed relationships with vendors which later led to ordering dental supplies

Education

University of Phoenix, Jersey City, NJ in progress

Masters Science in Information Technology: Information Systems Management

University of Phoenix, Jersey City, NJ

Bachelors Science in Information Technology: Information Systems Security

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