Customer Service Staff
Resume:
Lisa Almeida
Las Vegas, NV ***13
Cell: 702-***-****
E Mail: *************@*****.***
Professional Summary:
Dependable leader bringing management experience and a willingness to take on added responsibilities. Enthusiastic team player with a
strong work ethic and advanced complex problem solving skills. Dedicated and demonstrates effective leadership in all aspects of the job.
Skills:
Effective leader
Staff training/development
Employee scheduling
Consistently meet goals
Efficient multi tasker
Exceptional interpersonal communication
Customer service oriented
Organized
Conflict resolution
Deadline oriented
Work History:
August 2013 Current
LVDD Dunkin Donuts 171 N. Gibson Rd
Shift Leader
•Train and coach staff to ensure smooth floor operations as
well as adoption of new product.
•Cross train and coordinate scheduling with team members to
ensure seamless service.
•Prepare all food orders within a speed of service time frame.
•Verify prepared food that met all standards for proper temps,
quality, and quantity.
•Equipment Maintenance.
•Responsible for completing daily and weekly paperwork,
payroll, safe, deposits, and ordering.
•Responsible for counting inventory as well as receiving.
•Responsible for running shift in a timely and efficient
manner.
April 2011 August 2013
Jack In The Box Las Vegas
Team Leader
•Carefully interviewed,selected trained and supervised staff.
•Performed all position responsibilities accurately and in a
timely manner.
•Maintained high standards of customer service during
high volume, fast paced operations.
•Prepared quality products while maintaining proper food
safety practices, and presentation within service goal times.
•Strictly followed all cash, security, inventory and labor
policies and procedures.
•Checked temperatures of freezers, refrigerators, and heating
equipment to ensure proper functioning
•Correctly calculated inventory and ordered appropriate
supplies.
•Promoted a positive atmosphere and went above and
beyond to guarantee each customer received exceptional
food and service.
•Led and directed team members on effective methods,
operations and procedures.
July 2006 September 2010
Kainos Dunkin Donuts Las Vegas
Shift Leader
•Carefully interviewed, selected, trained and supervised staff.
•Led and directed team members on effective methods,
operations and procedures.
•Effectively managed payroll and timekeeping, including
completion of the proper paperwork for new hires.
•Checked temperatures of freezers, refrigerators, and heating
equipment to ensure proper functioning
•Promptly and empathetically handled guest concerns and
complaints.
•Followed food safety procedures according to company
policies and health and sanitation regulations.
•Strictly followed all cash, security, inventory and labor
policies and procedures.
•Performed all position responsibilities accurately and in a
timely manner.
Education
1998 Prep Center For Adults Peabody, MA
GED
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