Customer Service Analyst
Resume:
Edison Sofiaj
Montreal, Canada
*******@*****.***
Summary
. More than ten years of experience in:
. Commercial and Consumer Lending and Retail Banking
. Accounting (Billing, A/R,A/P, Collections,)
. Energetic, Flexible, Reliable, Independent Professional with great
work attitude and communication skills, both written and verbal
. Analytical, Detail Oriented with a quick aptitude for learning new
skills
. Computer and Internet Savvy with a suite of professional related
software expertise
. Fluent in English, French, Italian
Education
. Master in Finance-UQAM, Montreal CA, 2004-2006
. BS in Finance-Accounting(known in Administration by Canadian
Authorities), University of Tirana, Albania.
Computer Skills
. Microsoft Office Package: Excel, Word, Access, Power Point, Outlook
Express
. Statistical Data Analysis: SPSS, EViews,
. Hands-on experience on computer and peripheral maintenance
Work Experience
``Regina Company``
Tirana,Albania
Jan 2011- November 2014
Billing, Account Receivables
. Compiling and recording bills.
. preparing and issuing invoices and providing customer service.
. Prepare monthly statements.
. keeping customer files updated with current invoices, bills and
contact information.
. follow up on discrepancies between shipping logs and invoice
registers.
. Process credit memos.
. High volume phone calls to assigned delinquent customers in the
collection process.
. Enter invoices into customer invoicing web sites.
. Inventory manager .
"Allied International Credit Corporation"
Aug 2010 - Dec 2012
Montreal, Canada
Credit & Collection Analyst
Responsibilities:
. Collected information on invoice details for the allocated customers
. Followed-up on unpaid invoices with customers either by mails or calls
. Reconciled Accounts and/or Payments
. Responded to credit inquiries from external and internal clients
. Identified delinquent accounts requiring external collection effort
"Intesa Sanpaolo Bank" Jan/2008 -
June/2010
Tirana, Albania
Credit Analyst
Responsibilities:
. Handled all the phases of the application: from the interview with the
applicant to the presentation of the application to the credit
committee. Commercial and consumer loan applications
. Analyze borrower's data and financial statements to determine the
degree of risk involved in extending credit
. Using financial analyses techniques like:
. Trial analyses
. Trend analyses
. Sales analyses
. Research on different industries and market trends
Determined expected profitability of issued loans by generating
financial ratios
. Collaborated with credit association and other business
representatives to exchange credit information
. Developed cash flow projections in order to evaluate customer's
ability to respond to the loan obligations in time and recommend
payment plans
. Consult with customers to follow loan payments, resolve complaints and
verify financial and credit transactions
. Review individual or commercial customer files to identify and select
delinquent accounts for collection
. Involved with accounts receivable department
"CBV Collection Services" Nov
2006 - Nov 2007
Montreal, Canada
Credit & Collection Analyst
Banks' Department
Responsibilities:
. Managed the collection efforts for accounts receivable portfolio
. Documented daily collections activity
. Researched account disputes and billing discrepancies
. Reconciled accounts and payments
. Responded to credit inquiries from external and internal clients
. Identified delinquent accounts requiring external collection effort
Universite of Quebec a Montreal -Full time Master in Finance .2004-2006
Italian - Albanian Bank Feb
1999 - April 2003
Tirana, Albania
Credit Analyst
Responsibilities:
. Handled all the phases of the application: from the interview with the
applicant to the presentation of the application to the credit
committee. Commercial and consumer loan applications
. Analyze borrower's data and financial statements to determine the
degree of risk involved in extending credit
"National Commercial Bank of Albania" Jan
1993 - Jan 1999
Vlore, Albania
Credit Analyst:
. Analyzed applications, applicant's information, account's behavior,
financial statements and other artifacts to determine the:
. Credit worthiness
. Credit limit
. Risk level of the applications/applicants in order to make or recommend
credit decisions
. Developed and provided to the Credit Committee of the Bank frequent:
. Pro-forma statements and cash flow projections to evaluate account's
performance
. Reports on high risk accounts
. Represented the company in Collections and Legal proceedings to enhance
the terms and amounts of financial statements and recoveries from the
debtors
Food Processing Enterprise Sept
1988 - Jan 1993
Vlore, Albania
Staff Accountant. Account Receivables and Billing
. Keep track and process accounts and incoming payments in compliance
with financial policies and procedures
. Participating in inventory process.
. Perform day to day financial transactions including verifying,
classifying, computing, posting and recording accounts receivable data
. Prepare and send out bills, invoices and bank deposits etc.
. Reconcile customer disputes as they pertain to payment of outstanding
balances that are due.
. Making phone calls and sending mails to assigned delinquent customers
Contact this candidate