Customer Service Management
Resume:
Patrick Michael Gibala *** Baker Street, #*
West Roxbury, MA 02132
*******@*****.***
Qualifications
• Extensive experience in Procurement/Purchasing operations
• Comprehensive knowledge and experience in the financial planning process. Exceptional skills in risk
management and risk analysis. Excellent analytical skills.
• Proficient in OneSource Procurement, JD Edwards, SAP, ERP and Microsoft Office (including Excel, Access,
Word, and PowerPoint). Also proficient in various financial and accounting software programs. Superior
communication skills. Firm knowledge of vendor management and purchasing guidelines. Capable and
experienced in establishing a positive client-associate relationship.
• Prior to college, several years of successful customer service experience.
Education
UNIVERSITY OF NORTH FLORIDA, Jacksonville, FL
Coggin College of Business - Bachelor’s of Business Administration Financial Services, 2010
• Managed a simulated equity portfolio, foreign currency trading account, and all financial and management facets
of a fictitious organization (each one semester)
• Primary focus included logistics management, resource and inventory management, financial analysis, cost
analysis, accounting, business statistics, banking, economics, risk management, risk assessment, and investments
• Dean’s List
Relevant Work Experience
DTZ, Inc, Auburndale, MA April 2012 to Current
Procurement Administrator
• System Administrator for our company’s purchasing network used by over 1000 buyers and approvers to
fulfill our company’s national supply and subcontractor needs
• Responsible for designing and tailoring the network to suit evolving corporate needs
• Coordinated with suppliers and purchasing group to implement a strategic sourcing program that promoted a
significant savings from company spending
• Taught inclusive weekly class for new and existing OneSource Procurement users
• Update, maintain and troubleshoot user issues in the procurement network as they occurred.
• Ensured proper drafting of our terms and conditions for vendor bids and orders. Submitted and approved
RFQ’s for strategic pricing projects
• Ensured that the network of 20,000+ vendors DTZ retained on contract were current and available. Served as
intermediary between the buyer and vendor for contract negotiation.
• Managed user profiles and provided continuous training for all corporate buyers and approvers
• Monitored integrity of batch loads between systems (Vendor Management Systems, JD Edwards and
OneSource Procurement)
NORTHWESTERN MUTUAL, Jacksonville, FL October 2009 to September 2010
College Agent Intern
• Licensed Variable Life, Health, and Annuity Insurance Agent (State of Florida Section 215)
• Performed fundamental analysis of client monetary needs and proposed solutions involving various investment
options
• Developed proposals for various budgetary and fiscal recommendations
• Clear, concise communications to maintain positive client-agent relations and to allow the client to better
understand the financial planning process
• Coordinated client servicing
Activities
• Avid hiker and freelance writer
Contact this candidate