Customer Service Assistant

Joshua Kopech

Permanent Address: Temporary Address:

*** *** **** **. *****: *************@*****.*** 110 E. Chalmers St.

Buffalo Grove, IL 60089 Mobile: 847-***-**** Champaign, IL 61820

EDUCATION

University of Illinois at Urbana-Champaign Expected Graduation: May 2017

• College of Business-Department of Finance

• GPA: 3.49/ 4.0

EMPLOYMENT EXPERIENCE

Potbelly Sandwich Works, Wheeling, IL

Certified Trainer Member August 2011 - August 2013

• Cultivated skills to prepare quality food for hundreds of customers per shift

• Learned intricacies of unique company culture to enhance customer service skills

• Promoted to Trainer within 9 months

• Trained new employees in the service line process

Pool Watch Inc., Northbrook, IL May 2013- Present

Lifeguard

• Oversee various pools in local community

ACTIVITIES

Alpha Epsilon Pi Fraternity, Delta Chapter, Champaign, IL

Assistant Recruitment Chair December 2013 – Present

• Established and maintained communication with prospective recruits

• Coordinated recruitment events to attract new members

New Member Class Vice President September 2013 – December 2013

• Elected amongst peers out of a 34 member class

• Implemented system to delegate tasks and disseminate pertinent information

Assistant Treasurer November 2104-Present

• Managed budget of over $100,000

Finance Club UIUC, Champaign, IL February 2014-Present

• Explore the world of finance through mock activities

• Participate in various Business and Finance related lecture series conducted by various business

leaders

Illinois Leadership Center, Champaign, IL

Imprint Fall 2013

• Develop leadership skills during personal and professional transition, while working toward

certification

• Participated in all day leadership training event

Ignite Spring 2014

• Practiced leadership skills necessary for effectively leading formal groups and organizations

• Participated in all day leadership training event.

TAMID Group

Consultant Fall 2014-Present

• Worked with team to organize advertising campaign for newly developed companies

HONORS / AWARDS

Deans List – University of Illinois Fall 2013 Semester

• Awarded to top 20% of class in General Studies

Phi Eta Sigma National Honor Society 2013

• Recognized for exceptional academic achievement

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