Customer Service Representative

Jennifer L. Jones

objective

Date Entry / General Office / Receptionist

Experience

****-******* ****** ******* ********* Corp

Pinellas Park, FL

Loan Processer

Create and print daily reports

Process consolidation applications

E-mail processors daily assigned duties.

E-mailing consolidation documents to borrowers

Mail merges

E-mail and troubleshoot trouble tickets.

Computer maintenance and software updates and

installs

2005- 2006 CareMedic Systems, Inc.

St. Pete, FL

Receptionist

Collections

Powerpoint Presentations

Typing and mailing letters

Anwsering and directing incoming phone calls

Book and Schedule travel for Executives

Shipping document via Federal Express

Mail Merges

Mailing Monthly Statements

2005-2006 Midway Services, Inc Clearwater, FL

Customer Service Representative & Accounts

Receivables

Switchboard & Receptionist

Maintaining Service Agreements

Scheduling Service Calls

Scheduling Inspections for the service agreements

Handling incoming calls

Handling service complaints

Responsible for the daily deposits

Separating and delivery of daily mail

Closing and entering of credit card, check, and

cash payments.

Invoicing of 30-day accounts.

2004-2005 Console-tec Computers Clearwater, FL

Bookkeeper

Accounts Payable.

Accounts Receivables.

Collections

Billing

1998-2001 Authorized Office Systems, Inc. Largo, FL

Office Manager

Handled both dial-in and dial-out phone contacts

with tact and professionalism

Utilized proprietary software for entering customer

information into a computerized database.

Dispatch incoming service calls

Monthly Billing

Service Tracking

AP/AR

Collections

Shipping and receiving of customer supplies

Parts and technical research for technicians

Sales and purchasing

1998-1999 Bill's Office Systems, Inc. Largo, FL

Receptionist

. Effectively handled customer inquiries

. Retrieved phone numbers and addresses from the

company database

. General clerical duties.

Education

2001-2002 Florida Metropolitan University Lakeland,

FL

. Earned High School Diploma

1.5 years of College education in Business

Administration

ReFERENCES

Upon Request

Computer Skills

Microsoft Excel

Microsoft Word

Microsoft Power Point

Microsoft Outlook

Microsoft Windows 95,98,ME, XP and Windows 7

Quick Books Pro

Adobe Acrobat Reader

Inside Sales

V-tiger database

************@*****.***

2288 Running deer ct.anderson, in 46017 Phone 727-***-****

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