Customer Service Management

Dave Bell

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214-***-**** cell

***************@***.***

Senior-Level Executive

A proven executive leader offers extensive experience in transportation,

supply chain, customer service, operations, and financial management.

Delivers proactive problem solving while building collaboration across

multiple business lines and demonstrates a strong ability to develop

management and individuals into peak performing team contributors. Adeptly

leads complex projects and global programs in full compliance with client

expectations and timeline/budget constraints.

Core Strengths

Global Supply Chain Management - Cost Controls - Inventory

Management/Control - Capital Expenditures Acquisitions/Procurement -

Financial Analysis & Support - Strategic/Business Planning - Budgeting &

Forecasting

P&L Management - Process Improvement - Project Management - Operations

Oversight - Implementation

Select Career Highlights

< Built a procurement team and processes to support $1B+ transportation

company, including fuel, tractors, trailers, purchased transportation,

G&A expenses; saved more than $25M within one year of leadership.

< Lead Asset Management team in reducing copier fleet expense of $100M

annually in the first three fiscal years at FedEx Kinko's while improving

delivery and customer satisfaction.

< Automated, developed, and standardized monthly reporting of statistical

and financial results for two divisions of FedEx Express that comprised

10 regions and 55 districts, representing $3.6B in expense and $250M in

capital.

< Completed analysis and provided approval recommendation for $11M in

expense reduction by discontinuing unused telephone lines in field

facilities and reducing moves/adds/change initiatives.

< Recognized with FedEx Five Star award in August 2006 at FedEx Kinko's and

August 2004 at FedEx Express; the Five Star award is the most prestigious

recognition awarded to employees at FedEx.

Professional Overview

Goodwill Industries - Dallas, TX 2014

Chief Operations Officer

< Owned accountability for all donated goods acceptance in 25+ locations

and oversaw retail sales in 16 sites and a 250 thousand sq. ft.

warehouse; oversaw workforce development in three locations and

distribution services.

< Managed more than 500 team members while executing on major facility

management and equipment sourcing projects for the retail and warehouse

locations.

< Led projects for improving fleet uptime and reducing costs for 100+

trailers and more than 12 powered class 7 units.

< Opened a new store with a new store concept ahead of projected time

limits.

< Identified and captured a 25% reduction in vehicle maintenance costs.

< Reduced management turnover 20% by introducing new incentive programs for

store managers.

Greatwide Logistics Services - Dallas, TX 2012-2013

Vice President - Procurement & Asset Management

< Built and led a team that supports procurement activities for a multiple

division, $1B+ logistics company; developed 15 team members while

executing on major sourcing projects for $500M in annual expense and

$50M+ in capital.

< Led communications, planning, and execution in cooperation with all

levels of management in major procurement categories such as fuel,

rolling stock, tires, parts, equipment sales, financing, G&A, IT, and

asset management.

Vice President - Procurement & Asset Management continued...

< Ensured company pricing positively compared to other transportation

operations of the PE holding company.

< Implemented deployment and tracking support for on-time equipment

delivery, winning accolades from internal customers for seamless

equipment replacement.

New Breed Logistics - Fort Worth, TX 2010-2012

Vice President - Operations Support & Customer Advocacy Team

< Supported the Senior Vice President of Operations in New Breed's Reverse

Logistics Center in providing service to the wireless customer segment;

directed 150 management/professional staff in quality, training,

inventory control, project management, and facility management functions.

< Provided support to three plant management teams with approximately 4,000

local employees, helping them accept, remediate, repair, and ship more

than 20 million cellular devices per year.

< Reduced labor costs by realigning management to individual contributor

assignments, resulting in $1M in savings.

< Opened two new 185 sq. ft. warehouses and consolidated six facilities

down to three locations without impacting primary customer turn times or

expense, producing $1.2M in savings.

< Launched a customer advocacy concept that enabled one-on-one service to

the Verizon logistics team.

FEDEX - Dallas, TX 2008-2010

Managing Director - Supply Chain

< Led 20 management and staff personnel in supporting 1,800 retail

locations in generating $2B annual revenue.

< Drove completion of two distribution center upgrades to support a

doubling of SKU's for retail and customer orders.

< Reduced headcount by 25 employees and improved service by introducing

metrics and daily reporting requirements.

< Added processes to minimize obsolescence of retail and production

inventory while improving customer service.

FEDEX KINKO'S - Dallas, TX 2005-2008

Managing Director - Asset Management /Decision Support

< Led up to 12 senior management professionals in leveraging a machine feet

of equipment, copiers, and PCs across 1,800 retail locations; drove cost

reductions while enhancing machine performance and customer service.

< Ensured more than 50,000 pieces of revenue producing equipment was well

serviced and maintained.

< Built strategic internal and external relationships in order to

positively influence global sourcing, technology, finance, operations,

accounting, and training departments.

< Lowered operational expense by improving Improved the forecasting

process/model for equipment requirements.

FEDEX EXPRESS - Memphis, TN, Irving, TX, Tempe, AZ 1994-2004

Division Finance Manager

< Directed eight financial analysts and advisors in supporting the Senior

Vice President of Courier group, representing more than 60,000 employees;

interfaced with other departments and corporate subsidiaries to determine

impact and opportunities to enhance productivity, financial performance,

and profitability.

< Reviewed strategic and tactical projects that supported domestic ground

operations in order to access impact and reported findings to executive

decision makers.

< Led the finance and executive team in annual business plan development

and multiple updates each year.

< Automated, developed, and standardized monthly reporting of statistical

and financial results for two divisions of the company; defined process

to benchmark downsizing of district and regional offices, saving $25M.

< Completed analysis and provided recommendations for $11M in cost

reductions by discontinuing unused telephone lines in field facilities

and reducing move/adds/change activities.

Education

MBA, Emphasis in Finance & Personnel Management - Rollins College (Deans

List)

BS, Business Management, Emphasis Operations Research - Brigham Young

University

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