Sales Manager

Milla Gendel **** E ** Street, Apt *

Tel: 646-***-****

Brooklyn, NY 11235 E-mail:

********@*****.***

Experience:

Jan 2014 - S&P Capital IQ New

York, NY

Present McGraw Hill Financial

Manager - Operational Risk

. Established and rolled out company-wide pricing governance

program that includes defining business policies, workflows,

training, exceptions, troubleshooting, resulting in 3-5% of

2015 overall product revenue

. Investigated discrepancies in pricing, position, and

packaging to prevent overestimation of revenue by $1.2M;

recommend and roll out solutions

. Liaison between Product Management and IT to enhance in-house

reporting systems that are used to report on various products

. Engage in pre-sale stages with global sales teams to

negotiate deals while protecting the value of content

. Handle intellectual property abuse analysis for RD on GCP

that brought over $1M in ACV-A annually

. Lead projects such as monitoring product conversion, utilize

Salesforce.com to review procedures and identify how Sales

classifies new users, monitor cancellations, tag user types

and understand new products that fold into the RD and CIQ

platforms, Evals and API, RatingsXpress to Xpressfeed

. Provide training and demonstrations to ensure various groups

have a clear view of business policies and best practices

. Hire, manage and train off-shore teams that are accountable

for ensuring smooth operations processes, follow governance

guidelines, provide auditing of practices and perform

quantitative analysis

Mar 2011 - Standard and Poor's New

York, NY

Jan 2014 Sr. Business Operations

. Performed QA by collecting, reviewing, and analyzing

opportunities based on internal practices, resulting in

improvement of internal auditors' reporting efficiency by 82%

. Oversaw contract management to establish benchmarks for error

rating and goals setting to track improvement

. Analyzed and calculated sales commissions by utilizing

incentive compensation plan policy

. Collaborated with multiple departments on developing

boilerplate agreements and regulatory forms based on the

billing system requirements

. Assured accurate and timely billing by developing processes,

identified and assisted in implementation of improvements to

the process, tools and applications

. Prepared pricing reports while utilizing various financial

and analytical systems, in order to provide accurate data for

multiple products

Jan 2007 - Standard and Poor's New York,

NY

Mar 2011 Client Service Specialist

. Interacted with clients; provided research to resolve complex

client questions

. Investigated new product offerings, analyzed and addressed

clients' concerns

. Verified accuracy of billing data and revised errors

. Collaborated with sales and marketing teams on prospective

client pitches

June 2005 - JP Morgan Chase

Brooklyn, NY

Jan 2007 Compliance Officer

. Focused on credit analysis and portfolio management for high

net worth individuals

. Improved company's P&L by preventing fraud activities on

accounts

. Developed projections and business plans for existing companies/start-

up ventures; originated letters of credit

. Obtained credit and financial information necessary for

accessing financial risks of loans

. Analyzed financial information, applied for residential,

personal, student, and business loans

June 2003 - Flagstar Bank Queens,

NY

June 2005 Underwriter Assistant

. Determined financial ratios to meet the bank's lending

standards

. Evaluated financial information to demonstrate flexibility in

applying lending criteria

. Verified income and employment details of applicants and

reviewed applicant's credit history score

. Identified risk factors to proposed transactions

. Reviewed appraisals of purchased property to check whether it

was valued correctly to warrant requested loans

Education & Honors:

Feb 2009 - President's Circle Client Services campaign - Standard and

Poor's

Jan 2006 - National campaign rating and district award for fraud

prevention - JPMorgan Chase

Jun 2003 - B.B.A., Baruch College, Finance & Investment, New York, GPA:

3.7

Professional Affiliations and Memberships:

Jun 2013 - Entrepreneurship to provide services to obtain multiple visa

globally

Apr 2003 - Member of Steven L. Newman Real Estate Institute

May 2002 - Member of AIESEC - National Student Association

Tools, Systems, Language Skills:

Microsoft Office, Salesforce.com, PIMS, CMS (CIQ billing); LCMS,

SRT, GL&C; CapIQ Desktop, GCP at CapIQ, 360 Mastefeed; SnagIt,

Visio, LexisNexis legal database, Russian (native), Ukrainian

(written).

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