Sales Customer Service

Richard E Green III

* ********** **. *** * Michigan City, IN 46360 847-***-**** ************@*******.***

SUMMARY OF PROFESSIONAL SKILLS

Strong interpersonal and communication skills with a successful track record in leaderships roles

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Ability to handle multiple tasks and meet deadlines in a fast paced, high-stress environment

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Proactive and creative self-starter with ability to learn quickly and succeed with minimal guidance

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Self-motivated with strong writing, planning, organizational and relationship building skills

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Ability to accurately record, remember, and verbally communicate complex information

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Problem solver who quickly grasps complex situations and turns them into manageable tasks

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Detail-oriented and Entrepreneurial with strong critical thinking and analytical skills

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Successfully mentored and coached employees to reach their professional and personal visions

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Experience managing frontline employees and managers as well as influencing without direct authority

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Extensive knowledge of financial concepts and experience modeling and making data driven decisions

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Proficient in Microsoft Excel, Access, Visio, Project, SharePoint and exposure to SQL, SPSS, SAS and

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PROFESSIONAL EXPERIENCE

Tower Hill Trading September 2014–

Current

Trader

Equities Trader (Stocks, ETFs, etc…) Multiple Strategies

Consulting (Process and Strategy) December 2013–February 2014

Single Project- 2 Month Engagement

Designed and Implemented strategic processes for Insurance Licensing and Sales at a large Chicago firm.

Career Education Corporation (CEC) January 2004–November 2013

Director of Operations & Director of Continuous Improvement – Feb 2010-Nov 2013

The positions were housed within the Finance and IT departments respectively. The role required process

improvement opportunity identification, partnering with department heads and process owners, due diligence,

analysis, mapping, solution development, proposal and presentation, testing, project management,

communication and updating, and enabling a self-sustaining process to be returned to owners at the point of

project closure. Strong relationship building skills and the ability to gain trust and influence without explicit

power and/or authority was essential in this internal consultation role.

• Identified opportunities and lead project requests to facilitate strategic, cross-functional partnerships

with various business leaders to achieve common goals and implement process improvement

• Mapped existing or created new processes, SOPs and CSLs and then operationalized them

• Managed several diverse projects simultaneously that are designed to either increase revenue, create

efficiencies/eliminate waste, increase customer satisfaction or provide overall strategic direction

• Advised senior leadership team on organization wide initiatives and opportunities

• Projects and initiatives were typically cross-functional and require extensive analysis and assessment.

Subsequent data driven strategy, planning and execution are aligned with financial models and goals

Director of Student Management (Sales) - CEC - March 2006–Jan 2010

Managed, guided, and provided leadership and overall direction (along with the National Director of

Admissions) to locations of 150-350 Admissions team members. Responsible for accurately recording and

reporting to senior management all pertinent admissions data as well as analyzing data, identifying trends,

creating forecasts and developing strategies. Additionally responsible for developing procedures and

interdepartmental communication in addition to guiding, influencing, and working through the site’s

Directors of Admissions, Student Retention Managers, Trainers, and Admissions Advisors to meet growth

and profitability goals. Also developed and implemented short-term and long-term strategic plans to achieve

desired student recruitment goals.

• Successfully started more than 25,000 students at Colorado Technical University

• Selected for the annual High Achievers trip for the third time in 2008

Associate Manager & Student Manager (Sales) - CEC - Sept 2004–Feb 2006

Managed, together with the Director of Admissions, teams of roughly 30 individuals to achieve student

recruitment and retention goals. Monitored the enrollment processes to ensure students received excellent

customer service. Developed and presented training sessions for small and large groups.

• Colorado Technical University Student Manager of the Year in 2005

• Selected for the 2nd time to the annual High Achievers Trip in 2006

Admissions Advisor & Senior Advisor (Sales) - CEC - Jan 2004–Aug 2004

Recruited and enrolled prospective students from a lead base and prepared them for classes. Responsible for

achieving individual monthly recruiting and retention quotas.

• Promoted to Senior Advisor in April 2004

• Selected for the Annual High Achievers trip in 2005

Colorado Technical University January 2009–April 2012

Adjunct Faculty

Successfully taught several Finance 310 “Financial Management Principles” courses since 2009.

• Maintained high scores for student retention, Faculty Success Scores (FSS), student in-session

evaluations and post-course evaluations

Lanier Worldwide (now Ricoh) December 2002–December 2003

Commercial & Senior Sales Representative

Business to business outside sales of document management solutions to C-level decision makers.

Responsible for all aspects of the sales cycle from cold call through delivery and account maintenance.

EDUCATION

Purdue University, West Lafayette IN Graduated: August 2002

Bachelor of Arts in Organizational Communications

DePaul University, Chicago IL Graduated: November 2008

MBA concentrations in Finance and Investment Management

Colorado Technical University Graduated: August 2009

Bachelor of Science in Accounting

Villanova University Graduated: December 2010

Master Certificate in Lean Six Sigma

Northwestern University, Evanston IL Graduation: TBD

Master of Science in Predictive Analytics (3 courses remaining, currently taking break from program)

PROFESSIONAL CERTIFICATIONS AND MEMBERSHIPS

Certified Six Sigma Black Belt- Lean Six Sigma

• Villanova University and Exam Certified Six Sigma Black Belt

Project Management- multiple certificates

• Project Management Certificates earned from Villanova and Colorado Technical Universities

AFP- Association of Financial Professionals

• Corporate Member in 2012-2014

Sloan C- Institutional member of the “Sloan Consortium”

• A group of Individuals, Institutions and Organizations committed to quality online education

PERSONAL EXPERIENCE

International Experience

• Extensive international experience and exposure to multiple cultures having spent time in more than 30

countries across 6 continents since 2002

Volunteer

• Routinely volunteer time at the Ronald McDonald House Charities (RMHC) Chicago locations

• Assisted an organization (GBIM) enroll students into English courses in Cambodia

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