Customer Service Administrative Assistant

Valarie McLeckie

**** ******** **. ******, ** ***44 903-***-****

Email: ***************@*****.***

EDUCATION

Stephen F. Austin State University, Nacogdoches, TX 2010-2015

Degree: Bachelor of Fine Arts, Theatre

Grade point average: 3.25

WORK EXPERIENCE

Dallas Children’s Theatre – Dallas, TX (August 2014 – Present)

Position: Production and Education Intern

• Designed and/or maintained and organized over one hundred costumes for three

separate shows

• Formulated spreadsheets and other organizational materials to accomplish the

accurate streamlined performance of three separate shows

• Maintained customer relationships with show patrons and the parents of the

student program by means of daily greeting, passing out programs, helping

patrons find their seats, and offering assistance to others navigating the building

on a daily basis

• Taught and worked with kids in groups between the ages of 4 to 18 years old on

a daily basis

• Assisted the marketing department with research, organization, and various

assigned tasks

• Sharpened collaborative and teamwork skills with six different sets of staff and

coworkers on assorted productions and in a variety of departments

Papa Murphy’s – Nacogdoches, TX (May 2013 – April 2014)

[Location shut down due to leasing issues]

Position: Cashier and “Pizza Artist”

• Handled transactions in front of house and over the phone

• Calculated daily profits and closed out registers on a regular basis at closing time

with the added responsibility of storing all funds in the store’s private safe

• Used customer service skills and attention to detail to prepare food to the unique

specifications, in full view, of each patron

• Assisted customers with any complaints, comments, suggestions to better address

their individual needs, and the customer base as a whole

Stephen F. Austin State University – Nacogdoches, TX (July 2011 – March 2012)

[Worked for Duration of Grant]

Department: Center for Regional Heritage Research

Position: Administrative Assistant

• Answered calls for inquiries about our programs and fundraising opportunities

• Performed cold calls to numerous historical researchers, potential donators, and

city halls

• Maintained and cleaned the office on a regular basis

• Organized, filed, created, copied, and scanned paperwork of and for various

functions, schedules, and databases for senior staff members

• Obtained experience working in an open office setting which greatly strengthened

teamwork and collaborative skills

OTHER NOTABLE SKILLS

• Possesses excellent knowledge of computer hardware and has built an entire

computer system from scratch

• Strong familiarity and experience with Microsoft Office programs including:

Word, Excel, and PowerPoint

• Types at 79 words per minute

• Excellent professional etiquette in dealing with coworkers, customers, and

supervisors

• Has excellent writing, grammar, and spelling skills as well as a solid

understanding of basic math

• Skilled in vocal exercises and is easy to listen to and understand in person or on

the phone

• Comprehends and excels in collaborative and team processes developed from

years of experience working in various fields and having collaboration as a core

value within the Theatrical degree program

REFERENCES

Personal and employment references available upon request.

Contact this candidate