Manager Service

Renair L. Thorington

** **** ****, ********** ** 06040 (h)860-***-**** (c)860-***-**** *******@*****.***

Professional Profile

Insurance professional with over 19 years combined experience in account management and retirement benefits coordination.

Superior communication and interpersonal skills. Highly adept at the interpretation and application of regulatory statutes a nd

policies. A detail oriented and proven team player eager to build upon existing skill set.

Professional Experience

1994 -present The Hartford Insurance Company (Retirement Services Division acquired by Mass Mutual in 2013)

Account Manager, Retirement Services (5/2010-present)

Manages caseload of over 100 employer sponsored plans that average between $1 -$7 million dollars in

assets

Support plan administrators in the enrollment of new employees into payroll system

Serve as liaison between constituents and multiple internal departments to resolve financial and/or

regulatory issues

Review and interpret plan documents for clients

Provide training to 401k plan managers related to company policies and procedures and service

methods

Proactively communicate with clients regarding procedures and education in administration of their plans

401k Plan Manager I, Retirement Services (5/2008-5/2010)

Audit employer sponsored plan contributions to ensure regulatory compliance

Establish working relationships with Plan Sponsors and trustees

Coordinate meetings with regional plan consultants for plan visits

Associate 401k Plan Manager, Retirement Services (4/2006-5/2008)

Support client call center when needs demand

Point of contact for Plan Sponsors and Financial Advisors

Analyze contribution trends in order to formulate cost/benefit strategies for identified clients

Collaborate with Regional Sales Directors to devise approach to proactively retain at risk assets

Key Accomplishments:

o Selected for 5 member team to pilot and provide feedback related to the development of system-

wide policies and procedures

o Received Key Contributor Award 2010, 2011

Senior Service Specialist, Account Management (2003-2006)

Work with Wholesalers in getting brokers assigned to Hartford accounts

Provide Quality review related to incoming new business jobs

Coordinate materials on Hartford products to newly assigned brokers

Process financial commission adjustments from brokerage firms

Liaison between broker and selling agreements team.

Service Specialist, Contracting Department (2000-2003)

Collaborate with brokerage firms in the procurement of agreements to sell annuity products

Assist brokers with obtaining appropriate documentation to be licensed and appointed in their resident

states

Assist the Commissions department in the appointment of brokers once they are licensed

Service Specialist, Agent verification and Licensing (1994-2000)

Work with financial advisors and wholesalers to ensure continuing education requirements are met prior

to the sale of products

Ensure that brokers maintain compliance with federal and state regulations

Establish selling contracts with licensed brokers

Key Accomplishments:

o Completed certification for Annuity Basics Modules 1997

Education

Southern New Hampshire University

Bachelor of Science in Economics, in progress

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