Customer Service Manager
Resume:
CARLOS V. CALDERON
Davie, Fl. 33324
Email: **************************@*****.***
RESUME
OBJECTIVE
To secure a position to re-establish myself within the realm of
Professional Hospitality Business that will allow me to use my
International People Skill, Creative Food on my restaurant ex-
perience and Management Knowledge.
PROFESSIONAL EXPERIENCE.
July 2012 – To Date.
THE CONTINENTAL GROUP/FIRST RESIDENTIAL GROUP
Working as Front Desk Manager at this property, “The Esplanade
On the New River”. Position duties include to cover all needs of
Residents. Security of property. Assistant to property manager.
December 2010 – July 2012
Self employed. Starting and working on a business in Peru related on Hospita-
lity Industry (Restaurant and Retail). Dedicated all this time to stablish a
small boutique and gourmet cafeteria.
February 2009 – August 2010
SAMBA ROOM 350 East Las Olas. Fort Lauderdale, Florida
Concierge Position. Fine cuisine, fusion of Latin and Asian Cuisine. Extensive
contact with customers, reservations, floor plan, private parties.
Close contact with management in order to ensure Customer’s Satisfaction.
June 2008 – December 2008
HUASCARAN SCHOOL – HUARAZ – PERU
Working as a teacher for this special program with native Peruvian students with
advance knowledge of the language. Reading, comprehension, grammar,
vocabulary.
April 2008 – May 2008
CHINA GRILL MGT. 1881 SE 17th St. Fort Lauderdale, Fl. 33316 954-***-****
Maitre D., Front of the House Head Concierge. During my short tenure I have had
extensive contact with customers and management in order to ensure complete
customer satisfaction.
April 2000 – April 2008
TIMPANO CHOP HOUSE 450 East Las Olas Boulevard, Fl. 33316 954-***-****
Eight year history with this upper style Northern Italian cuisine restaurant.
Positions have included server, food runner, expeditor, front desk, concierge.
During my tenure I have had extensive contact with customers and management in
order to ensure complete customer satisfaction.
1995 – 1999
EL CAFÉ Y ALGO MAS – Restaurant – Piura, Peru – South America
As proprietor and general manager of this full service restaurant, I dealt with all
aspects of the restaurants functions. Including but not limited to, menu preparation;
selection of cuisine styles; supervision of kitchen, bar and custodial staff, as well as
guest relations. Other business related responsibilities included; sales, food supply
ordering, special banquet events such as weddings, business luncheons and other
private functions.
1997 – 1999
EL CAFÉ Y ALGO MAS – Catering Business – Piura, Peru – South America
Full service catering to homes, businesses and convention groups. As a subsidiary of
the main restaurant, I was able to provide my customers with a full range of
catering options both in the restaurant facility itself as well as in private homes and
community locations. This unique aspect of food service requires coordination and
organizational skills as well as a high degree of salesmanship and customer service
to ensure that the events ran smoothly and the food presentation was up to the
expectations of the client.
PERSONAL INFORMATION.
Bilingual; completely fluent in Spanish and English. Good knowledge of French.
Liberal Arts, Business Administration. University of Piura – Piura – Peru – South
America.
Well organized, entrepreneurial mentality, creative problem solver, results oriented,
Highly motivated and committed to excellence.
REFERENCES AVAILABLE UPON REQUEST.
Contact this candidate