Customer Service Project Manager
Resume:
Jack Perejuan
T: 647-***-****
E: ************@*****.***
Experience
Helpdesk Coordinator & Customer Service Representative, The Michener Institute
Toronto, Ontario June 2013 Present
● Coordinated major IT projects including full desktop rollout, VoIP installation, full
campus upgrade from XP to Windows 7, migration of 2000+ users from Groupwise to
Outlook
● Administration of VoIP Telephony System, Active Directory, Office365 & Microsoft
Exchange
● Assistance to the network team with drop installation and port patching
● Training University of Waterloo co op students
● Management of helpdesk team
Night Auditor, Big White Ski Resort
Kelowna, British Columbia November 2012 April 2013
● Prepared reports for hotels and the resort
● Customer service to guests of the hotel
● Organized transportation and drove guests to accommodation
Project Coordinator, Kinetic IT (BHP Billiton)
Perth, Australia January 2012 October 2012
● Organisation of meetings, travel schedules for BHP Billiton
● Master Document Control and Master Schedule Planning
● Gave clerical support for 80+ staff and Tier 1 & 2 Help Desk
● Compiled and updated database for 60,000+ users
Senior Service Desk Technician, Kinetic IT (WA Police, Dept. of Education,
Dept. of Land)
Perth, Australia January 2011 January 2012
● Provided technical support over the phone and in person for Western Australia Police
& Department of Education.
● Maintained high call volumes and high resolution rates
● Completed Computer builds, desktop refreshes, and troubleshooting and diagnosis of
major computer issues
Education
Lake Joondalup College
2010 IT, Film & Broadcast, Music, Business & Economics
ITIL v3 Certified
● School President 2006
Achievements
● College Colours 2010 Service (Awarded for outstanding time dedicated to
extra curricular College activities)
● College Colours 2010 Cultural (Awarded for impact on the College Music
Department)
● College Honours 2010 (Awarded for exemplary service to the College)
● Music Captain 2010
● Individual Immigration to Canada in 2012
● Project Coordination
Skills
● People management
● Customer service
● Office Administration
● Network Support
● 100 WPM typing speed
● Excellent phone manner
● Advanced to expert Microsoft Office
● Soft and hard record maintenance
● Windows XP, 7, Server 2003,2008,2012
● Mac OSX, Android, iPhone expert knowledge
● IT Knowledge in both Mac and Windows platforms
● Final Cut Pro, Premiere Pro, Photoshop, After Effects and many Audio editing
programs
References
Jason Verbovszky
Director, Information Management
The Michener Institute
*****@*********.***
Meagan Scott
Project Manager, BHP Billiton/Kinetic IT
******.*****@*********.***.**
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