Customer Service Management

NAME

Shynar Adilbayeva

Telephone

Email address +31-62-99-07-666; Location: The Hague

Objectives:

***************@*****.**.**

Education

To contribute strong skills and experience within a company by working in

Administration/ HR, Logistics-Materials/Procurement Departments.

1987-1997 Secondary School No.20 after Pushkin A.S., Atyrau-Kazakhstan

1997-2001 Atyrau Pedagogical University, Atyrau-Kazakhstan

- Specialty: Foreign language as a second language, English/Deutsch

2006-2007 “Cesar Ritz” University, Brig, Switzerland

- Faculty: Postgraduate Diploma in International Hospitality Management

Languages

Russian -native, Kazakh -native; English-fluent, German-beginner, Dutch-intermediate.

Computer & other User applications (Word, Excel, Power point, Access, Outlook), Internet, SAP Qui 710,

skills SAP portal, Oracle, MPP software systems, KHU HR Management system; Lotus.

Certificate of training: Export Administration Regulations Course on Export Control

and Licensing (e-learning, Halliburton,2003); Corporate Responsibility, Office HSE,

Stress Management (e-learning, Aker Kvaerner, 2009)

Training: SAPPORTAL, SAP QUI 710, MPP (manpower system). Norway, Stavanger,

Stord

SAP(PA/OM), The Netherlands, Rijswijk/ The Hague

Experience

October 2014-Present Imation, The Netherlands, Hoofddorp

Customer Service Representative Back Office (East, Ibiria,Germany,Eastern

Europe, South Africa Regions)

• Process incoming customer requests and orders in Lotus (ticketing system)

• Accurately input and maintain customer requests in Oracle.

• Check the orders against the customer and purchase order agreements;

• Respond to customer product inquiries and satisfaction issues;

• Instruct and liaise with warehouses, plants and forwarders to prepare and arrange

the execution of the shipment of goods;

• Create and monitor outbound activities in order to complete the order;

• Handle complaints and return shipments in the system.

• Interface with and support the sales representatives;

• Maintain, update and file customer files, records and internal documents;

• Process daily requests as customer administrator in Oracle.

April 2013- December 2013 Nike, The Netherlands, Hilversum

HR SAP Data Specialist (HR Operations)

• Accurately input and maintain complex employee information transactional

requests via Nike’s HRMS, while adhering to departmental processing standards

and service level commitments.

• Also providing recommendations for process improvement.

• Updates/Close HR CRM ticketing system within the HR Direct Data

Administration queue.

• Work within current service level agreements to timely and accurately process

CEE’s Data Administration requirements.

• Ensure development & cross training of staff.

• Monitor results and activities to document and implement process improvement.

Moved to NL in August 2012

March 2010- June 2012 NC Production Operations Company (Shell J.V), Kazakhstan

HR Data Management Analyst (HR Operations)

• Become familiar with Shell Global HR Processes & Systems (SAP) to develop in

the role as Data Management subject matter expert leading to best practice for

NCPOC HR related data quality.

• Develop and maintain OM (Organization Management) to support company-wide

communications on HR Process & Systems.

• Run and maintain the Manpower Plan report and provide the weekly data of

joiners and leavers basing on downloaded and updated OM data from SAP.

• Send OM requests to HRSD (Shell Service Center in Krakow) and OMSS (Shell

Center in Malaysia).

• Take ownership for HRIT Data Quality and Management information from HR

Talent & Recruiting, plus the ownership of the HR Data Tool on completion of

the current developments.

• Contribute to the introduction and maintenance of new HRIT related HR

processes for Local HR Services and Expatriate Services needs, as determined

by the scope and functionality of the chosen HRIT solution.

• Run HR related reports from SAP if required.

February 2008-February 2010 AKER Solutions Kashagan Hook Up Project,

Kazakhstan

SAP/MPP Coordinator (Admin/HR Department)

General maintenance of SAPQUI 710,MPP systems, including the following:

• Create SAP identification numbers for the new starters/employees as well as

updating changes of the existing records

• Register and update data on starting and finishing dates in SAP Rotation tracking

system

• Create PO and item numbers for sub-contractor companies in SAP

• Produce weekly reports for cost and planning departments.

• Liaise and co-ordinate with HR the updates on MPP system (manpower projection

system) and PAAF(Personal Assignment Authority Form)

• Create and update new positions on MPP system

• Create KPI (Keep Performance Indicator) report.

• Maintain and regularly update KHUC HR Management System from eNet.

• Deal with Planning Department on “6 week manning plan”.

• Process daily POB (personnel on board) report taken from SAPQUI system

• Submission of POB reports to offshore staff ( to track the up-to-date number of

personnel on board)

• Create PAAF (personal assignment authority form) for newcomers.

• Maintain and update Organization Chart.

• Process and update on a quarterly basis PAAF data for submission to the client

company's (Agip KCO) approval in Milan

• Acting as a focal point for reporting and follow-through of technical problems

which require resolution or support from SAP system side

• Train and assist HR Staff to prepare SAP request form and PO (purchase order) if

maybe required.

• To support on-going application requirements via implementing necessary and

appropriate configuration changes

April 2007-September 2007. 4 star Romantik Seehotel Sonne- F&B Department, Zurich,

Switzerland. 6 month internship.

June 2005-January 2006. North Caspian Contractors BV, Atyrau.

Administrative-Travel Coordinator/Contract Specialist

• General administrative tasks which included ordering of office

• Supplies, control & distribution of stationary etc.

• Work with administrative documents & correspondence

• Processes requests for charter and rotary aircraft requirements

• Processes, books and confirms accommodation requirements

• Co-ordinate with the Airline to be sure that all outgoing/incoming

employees are going through CIP/ VIP.

• Update and run internal contract system

• Make an appointment with suppliers

• Make contracts between subcontracts and NCC company

• Performing translation of contracts from Russian into English and vice versa

• Maintain control of all incoming purchase documentations

June 2003-June 2005. Halliburton Int. Inc, Atyrau -Aktau, Kazakhstan

SAP System /Document (Invoice receivables) Specialist (P&M Department)

• Job duties:

• Maintain strict control of the invoice documents from receipt by the P&M

Department.

• Redistribution of the documentation/invoices for auditing and

validation/check-up to the relevant departments & return until eventual

dispatch.

• Update & maintain invoices flow & routing with clear & daily records.

• Prepare transmittals & distribute documents to next recipient as required.

• The record keeping & tracking required should be completed with minimal

supervision.

• Create Purchase Requisition in SAP. Release Purchase Requisition.

• Create Good Receipt in SAP system. Reverse GR as may be required.

• Display Purchase Order for checking net price of freight invoices;

• Display material numbers; billing document; delivery note and other details

of standard freight invoices in SAP.

April 2002-January 2003. Parsons Fluor Daniel, Tengiz Expansion Project –

Material Administrative Assistant/Interpreter (P&M Department)

• Job duties:

• Works with Material Supervisors to ensure accurate Supplier Packing List

information prior to MatMan system update. Update MatMan to reflect packing list

information.

• Data input of material receipts to produce MRR’s (Material Receiving Reports)

and OS&D’s (Overage, shortage & Damage Reports).

• Process information to produce Picking Tickets for material issues to Contractors.

• Create FMR’s (Field Material Requests)

• Update and adjust system inventory

• Access Proarc (electronic filing system) to print Purchase Order information

• Run MatMan reports to support Project needs.

• Provide support to resolve system material queries.

November 2001-March 2002. Eurest Rathion, Tengiz Expansion Project –

Interpreter/Administrative/HR Assistant (HR Operations)

• Job duties:

• Ensure that all expatriates/nationals are allocated in accordance to their specific

travel and accommodation requirements.

• Processes requests for charter and rotary aircraft manifest requirements

• Processes, books and confirms accommodation requirements for inbound/outbound

personnel

• Maintains up-to-date hotel booking reference of residents/visitors, record of

vehicle (fleet) usage data, accurate and timely issue of badges for newcomers.

• Ensuring that all travel requests are accurately maintained as per Company

requirements and verifying of all travel requests for accuracy and in time

fulfilment, accurate record of personnel (current, potential and past) are kept

current and up to date.

• Co-ordinate with the DIG (TCO Data Information Group) in all aspects of

company requirements.

• Perform any interpreting duties as Preparation of all documents as may be required

in bi/tri lingual.

• Managing Master Filing System

• General administrative tasks which included ordering of office

• Supplies, control & distribution of stationary etc.

• Work with administrative documents & correspondence

• Prepares hotel booking record for consolidation with invoice and payment process

• Supports the Head of Human Resources in the general administrative duties

required to maintain an efficient back office support function.

Personal qualities Punctual, tactful, responsible

IT, Software programmes.

Interests

Contact this candidate