Customer Service Manager
Resume:
Laurise(Lorie) Jackson-Strittmatter
Cleveland, Ohio 44102
Email: ************@*****.***
I am seeking a position that I can utilize my professional and educational experience with a company I can grow with.
COMPUTER SKILLS:
C/Visual C++ Java/Java Swing/J++, Microsoft SQL Server PL/SQL
FoxPro, Quick Basic (Q-Basic), Unix Shell Scripting
HTML, Visual Basic, Sun Solaris Admin
Client/Server, Delphi, Oracle, Pascal/Object Pascal, Flash, Macromedia, Microsoft Office, Visio, Microsoft Access, Microsoft Excel, and many others.
Operating Systems: Windows 95/98/ME/NT/XP, Vista; Sun Solaris; Unix, Linux, MAC, and others.
EDUCATION:
The University of Akron GPA: 3.9
AAB/CIS/PROGRAMMING
Minors in both English and Business
PROFESSIONAL WORK EXPERIENCE:
Caretaker August 2002-January 2014
Provided foster care for two family members who were put in my custody by the state.
Associated Family Photographers Akron, Ohio
March 1989-February 1999 Regional Sales Manager
Managed national photography business. Hired and trained all sales people and photographers, responsible for all operations and implementing standards for security, sales, and accounting procedures. Region consisted all of Ohio and 9 surrounding states. Also trained other managers from other regions country-wide.
Busson Portrait Directories Akron, Ohio
May 1999-September 2002 Manager
Church directory company, portrait sales. Managed daycare division as well. Customer service, accounting, assisted with photography/training.
CPI Corporation-Sears Portrait Studio Akron/Canton Ohio
August 1984-March 1989 Studio Manager
Hired, trained, assessed all employees. Duties included scheduling, repair of equipment, accounting, reporting, photography, sales, customer service, maintaining good relations with host store, ordering, marketing, and all studio operations. Assisted District Manager in training and re-training employees. Troubleshooting problematic areas of operation for all NE Ohio studios.
ADDITIONAL INFORMATION:
Member of the Copley Township Zoning Commission, 1997-2005
Comprehensive Land Use Plan Task Force-1996-2005
Economics Club-University of Akron
Many Volunteer Positions
References Furnished Upon Request
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