Customer Service Office
Resume:
ALAINA M PARRA
APT *
WACO, TX *6707
***********@*****.***
Career Objectives
Experienced Human Resource Specialist/Office Administrator seeking a position with a company that will allow me to
utilize my skills as a fast learner, take on new challenges, and where my knowledge and skills can be applied.
Summary of Qualifications
I have strong experience in Payroll and Human Resources; as well as leadership and communication skills,
determination, loyalty, poise, and confidence. I also have the ability to organize and coordinate work efficiently and to
set priorities.
Work History
American One Source, Waco, Texas
Payroll Clerk May 12, 2014 - Apr 10, 2015
Process client payrolls, enter all New Hires into payroll system, enter all pay rate changes, position changes, and
benefit/deductions for the employees that worked for the client companies that I was responsible for. Reported all
new hires and Terminations to the Texas New Hire for the Attorney General child support. Ensured that all employee
paperwork was filed out correctly and all documents were received. Made sure I-9s were received and get them
ready to be E-verified to see if the employee is Eligible to work in the US. Filing, answering telephones, and general
office duties were a part of this job.
Total Placement-1519 Surveying, Inc., Waco, Texas
Administrative Assistant Mar 10, 2014 - Apr 30, 2014
Answer all incoming calls, Prepare quotes for land surveys, open jobs, invoice clients, billing, receive payments,
process incoming mail, make bank deposits.
The Cutting Edge, WACO, Texas
Office Administrator/Receptionist Jan 14, 2013 - Aug 02, 2013
same as previous
Coll Materials Group LLC, WACO, Texas
Human Resource Administrator Jan 30, 2012 - Oct 22, 2012
All HR Admin duties for the Waco Plant. Set up and Interviewed Potential Employees, New Hire Paperwork, I-9
Compliance, Orientation and Safety Training, Payroll, Maintained all Paperwork and Files, Workers Comp Injuries,
Maintained Osha Logs, Answered Company Telephone, Ordered all Safety and Office suppies, and other duties.
American One Source, Inc., WACO, Texas
Payroll Clerk Jan 18, 2009 - Sep 01, 2011
Maintains payroll information by collecting, calculating, and entering data. Updates payroll records by entering
changes in exemptions, insurance coverage, savings, deductions, and job title and department/division transfers.
Prepares reports by compiling summaries of earnings, taxes, deductions, and benefits. Resolves payroll
discrepancies by collecting and analyzing information.
Provides payroll information by answering questions and requests. Maintains payroll operations by following policies
and procedures; reporting needed changes. Maintains employee confidence and protects payroll operations by
keeping information confidential.
The Cutting Edge Salon & Spa, WACO, Texas
Salon Administrative Cordinator Sep 01, 2007 - Nov 01, 2008
Answer telephones, screen and forward calls,taking messages and scheduling appointments. Receive payment and
record receipts for services. Perform administrative support tasks such as proofreading, transcribing handwritten
information, and operating calculators or computers to work with pay records, invoices, balance sheets and other
documents. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them
to specific destinations. File and maintain records.
Pappasitos, Arlington, Texas
Office Administrator/Manager Jul 01, 2006 - Sep 01, 2007
Resolve customer complaints and answer customers' questions regarding policies and procedures. Supervise the
work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines,
and proper procedures, correcting errors or problems. Implement corporate and departmental policies, procedures,
and service standards in conjunction with management. Discuss job performance problems with employees to
identify causes and issues and to work on resolving problems. Train and instruct employees in job duties and
company policies or arrange for training to be provided. Evaluate employees' job performance and conformance to
regulations and recommend appropriate personnel action. Open, sort, and distribute incoming correspondence,
including faxes and email. File and retrieve corporate documents, records, and reports. Perform general office
duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping
work. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Complete
and mail bills, contracts, policies, invoices, or checks. Process and issue employee paychecks and statements of
earnings and deductions. Compute wages and deductions, and enter data into computers.
Education
McLennan Community College, Waco, Texas
2 years college, technical or vocational school
Major: ASS. Degree in Communications
GPA: 3.0
McLennan Community College, Waco, Texas
1 year college, technical or vocational school
Major: Aesthetics
Minor: Cosmetology
GPA: 3.8
China Spring High School, China Spring, Texas
High School Diploma/GED
Computer Skills
• Apple or Macintosh Computers
• Database Software (Oracle, Access, etc)
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Networking or Lan Software (Cisco, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Presentation Software (PowerPoint, Flash, etc)
• Spreadsheet Software (Calc, Excel, etc)
• Word Processing Software (Word, WordPerfect, etc)
Driver's License
Class C - Standard Driver's License
References
Cherie Gibbs
Owner/Cosmetologist
The Cutting Edge Salon and Spa
Rhonda McGee
HR Administrator
Coll Materials Group, LLC
Cissy Garretson
Payroll Administrator
American Onesource, Inc.
Mandy Jones
ex co-worker
American One Source
Contact this candidate