Sales Customer Service

Mobile 403-***-****

E-mail **********@*****.***

*** ********* **** **

Calgary AB T3K 0S7

Ruxandra Dragan

OBJECTIVE: Finding a challenging position in administrative, sales and customer service field,

where my business skills and experience will be used to their full potential.

SUMMARY OF QUALIFICATIONS:

• Over 8 years of work experience in sales, administrative, financial and customer service positions.

• Proficient knowledge of Microsoft Office Suite (Word, Excel, Power Point, Access, SharePoint and

Outlook), Visio, SAP, Adobe technologies, Simply Accounting, LIMS, ProVision, etc.

• Provide office support to varying degrees as necessary and professional, confidential discretion.

• Bilingual, strong written skills and excellent communication and interpersonal relations. Interact well

with all levels of management and staff.

• Result oriented, proven ability to prioritize and complete multiple tasks, proactive, well organized

and flexible work style. Excellent organizational and analytical problem-solving skills.

PROFESIONAL EXPERIENCE:

NCS Multistage January 2015 – April 2015

Sales Administrative Assistant

• Act as a resource for the sales team. Report sales quotes and opportunities database in regards to

follow up/tracking of quote for leads, prospects or customers. Follow up with the sales and business

development groups on the reasons for won/loss opportunities.

• Create and maintain the Client Relationship Management (CRM) database and provide weekly

reports to the executives, sales, marketing, and technical support teams.

• Provide weekly KPI updates on sales quotes, various weekly KPI updates on well licenses, provide

monthly KPIs on sales activities (by meridian, account activity, lost & gained accounts, etc.)

• Update weekly well license opportunities in the database, special projects up to date and maintain

price book and sales assigned database.

• Coordinate jobs and projects data base- to customer, sales team and management.

• Create and maintain sales opportunities, lunch & learns or other meetings database, follow up on

old leads not resolved. Invoices- match to Field Sales Orders, update in Financial KPI’s, send to

customer (mail/email/ADP), any follow-up that may be required to ensure invoices are processed.

Maintain customer files, and file all customer various documents.

• Attend meetings and networks with potential/existing customers to gain new business and referrals.

• Support Sales and Business Development in any other tasks assigned.

Proforma iPrint July 2014 – December 2014

Administrative Coordinator (Contract)

• Document preparation, ensure filing systems are maintained and current, establish and monitor

procedures for record keeping, record and distribute meeting minutes.

• Prepare memos, invoices, reports, and financial statements by means of word processing,

spreadsheet, database, and presentation software.

• Arrange for payments to contractors and vendors by creating liaison with accounting departments,

processing AR and AP, assist with budgets, timely payment of vendor invoices, sales orders,

posting to accounts, and interaction with customers/vendors.

• Coordinate elements of the CRM and Sales Force program locally, including initiating and tracking

client satisfaction surveys, reporting and recommending quality improvements.

• Administrative support, coordinates and makes arrangements for on-site and off-site meetings and

events including logistics (e.g., communication, location, meals, equipment, materials, RSVPs, and

travel).

• Organize orientation and training of new staff members.

Exova Canada Inc. September 2011 – June 2014

Inside Sales/Business Development Coordinator

• Identified and qualified leads for the Environmental and Oil&Gas business unit in Western Canada.

Complete market analyses, qualify leads and opportunities. Proposal preparation and coordination

the preparation of proposals.

• Contracts; co-ordinate, and maintain contractual records and documentation for all contracts, both

vendor and client document control, expense reports and purchasing responsibilities.

• Reviewed customer contracts, review invoice, PO and obtain additional information as required.

• Supported the team in liaising with operations, accounting, procurement and the internal client

business units, to ensure that all contract terms address all related requirements and policies

• Proposal/Quote Preparation and Support; using current knowledge, marketing fundamentals,

technology, graphics, communications as required to effectively prepare and/or assist in preparation

of proposals by carefully reviewing bids and explicit client needs, identified appropriate project and

personnel credentials, solicited input from contributors and/or client, and prepared a submission to

the company’s quality standards.

• Writing, editing, marketing, research, and general assistance on any other projects.

• Scanned regional procurement sites for viable opportunities. Supported qualifying leads emanating

from marketing activity. Responded to referral inquiries.

• Special projects, assisted with budgeting process, event coordinator for industry events, reviewed

of marketing materials related to the company’s logo, web-site, brochures, gifts and stationary.

Combined Insurance Company of America May 2007 – July 2011

Administrative Assistant

• Sales administration and coordination; advice & support team leaders/members on office

management and administrative issues; process Accounts Payable.

• Calculated and prepared cheques for accounting, post journal entries, research and prepare

financial reports, code and process invoices, assist in budget tracking for department expenses.

• Handled and maintained the files of confidential documents, messages and other correspondence

in an efficient, discreet manner.

• Progress Claims Administration support preparing invoices, data entry, mailing, organizing and

managing the files in regards to the Insurance Coverage Certificates.

• Set up life and health insurance products claims using mainframe applications, responsible for role-

specific correspondence to customers and sales team.

• Arrange meeting rooms, seminars and conferences. Reports, contracts, correspondence.

• Special projects, meeting minutes, book travel, board committees, event support, perform pre-audit

and prioritization of materials requiring director action and signature.

Caps Canada Inc. January 2005 – October 2005

Quality Control

• Inspected, sorted, tested, quality control and count standard product, perform capsule

measurements, ensure proper documentation of all necessary paperwork.

• Responsible for sampling and analyzing capsules raw materials and finished products.

• Monitored chemical and physical test procedures and results, worked closely with the production

and shipping departments to improve processes.

Stylexchange - Montreal February 2004 – January 2005

Purchasing Coordinator

• Reviews and approves purchase order placement of purchasing assistants and buyers for accuracy

and optimum delivery and pricing, review purchase order claims and contracts for conformance to

company policy.

• Develop and implement purchasing and contract instructions, policies, and procedures.

• Meets with vendors to negotiate improved pricing, product quality, and delivery. Market research.

• Negotiating and supervising supply contracts and formulating policies with suppliers. Participate in

the development of specifications for services, equipment, products, supplies or substitute

materials.

EDUCATION:

• Bachelor of Commerce (BCom) (4-Year undergraduate program) in Business Administration at The Academy

of Economic Studies – Bucharest/Romania assessed by International Qualification Assessment Services

(IQAS) of Alberta

• Diploma, Finance/Accounting Certificate

Economic and Administrative Secondary School – Bucharest/Romania

POFESSIONAL QUALIFICATIONS:

• Accounting Training, SAGE Simply Accounting – CIES, 2014-15

• WHIMS – St. John Ambulance, Petroleum Safety Training – ENFORM 2015

• Technical and Proposal Writing – Chinook Learning Services, May 2012

• Business Administration, Sales, Business Writing, Supply Chain Management and Contracts

Courses – 2011-2014, Rockhurst University Continuing Education Center

• Computer Trainings – Global Knowledge – Calgary, AB

• Life Insurance Accounting Course (LOMA) – 2011, Calgary, AB

• DL - Diplôme de Langue Française – Alliance Française, Paris.

Contact this candidate