NATOSHA BARNES INDIANPOLIS IN ***** acpbqw@r.postjobfree.com 317-***-****

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Objective

Medical office position allowing organization, customer service, communication, and task management that will

coincide with skills obtained, proven by 10 years of customer service and computer software experience. 160 hours of

training at Franciscan Alliance Greenwood IN.

Profile

Demonstrated strong work ethic, motivated to exceed expectations in environments that require the ability to handle

multiple tasks simultaneously. Professional and work well in a team environment as well as independently. Quick

learner, accustomed to handling sensitive, confidential records in compliance with HIPAA regulations.

Skills Summary

Time management u CNA u Cyber Matrix software

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Written communication u QMA u Positive and professional

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Efficient and reliable u Medical Terminology u Organization

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Problem solver u Customer service u HIPAA compliant

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CPT u ICD9 ICD10 u EPIC software

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Medical billing and coding u Medical Records

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Ethics training ASIC software

u u u

Study of medical insurance CIC

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guidelines

Professional

Experience

CONTRACTED WORK

EXPERIANCE

March 2015 to April 2015

MHS

Assisting clients with questions

about Medicaid coverage.

Contacting DFR on processing of

client applications

Investigating medical payment

processing.

Verifying client eligibility and

coverage

Professional Experience

United health one Oct. 2014 to Feb 2015

Broker service representative

Assisting Brokers with UHO questions based on current client held insurance policies and UHO guidelines

taking multiple inbounds calls daily researching each concern for efficient and accurate answers

reporting to management documentation of each call training for high call volume periods

Coram CVS AUG2014 – Oct

Suspended Billing Rep

*Research pending claims for Medicare payment * Following up with Medical Facilities for documentation

*Reviewing medical records for prescriptions on file *Work multiply accounts ensure wcovo is on file for Medicare

Billing

NATOSHA BARNES INDIANPOLIS IN 46239 acpbqw@r.postjobfree.com 317-***-****

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ZOTEC PARTNERS APRIL 2014 AUG 2014

MEDICAL BILLING CUSTOMER SERVICE REP

§ Handled multiply inbound calls Reporting to Supervisors

Filing appeals

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Filing medical claims from multiply clients

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faxing medical claims

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Taking customer complaints

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Processing insurance claims

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reviewing multiply medical claims for payment

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Processing Lawyers request

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verifying patient benefits and eligibility

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AMERICAN SENIOR COMMUNITIES INDIANAPOLIS, INDIANA

QMA/CNA 03/18/2009 APRIL 2014

Operate in full compliance with ASC requirements and policies.

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Built relationships with customers and the community to promote long-term business growth and patient care

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Provide adequate care for those unable to provide for themselves

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Educate patients on medical concepts using layman’s terms to facilitate understanding

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Communicate patients to obtain medical information

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Measure vital signs, height, weight

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Indiana State Veterans Home West Lafayette, Indiana

QMA/CNA JANUARY 2005 – MARCH 2009

Charted manually patients’ medical history, vital signs, and test results in their medical records

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Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions

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and follow-up care

Assisted residents with daily hygiene care, dressing, dietary requirements, lifting and transferring

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Working with medical files

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ADVANCE AMERICA LAFAYETTE, INDIANA

CUSTOMER SERVICE REPRESENTATIVE JANUARY 2003 – JANUARY 2005

Managed all aspects of day-to-day operations

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Received and processed cash and credit payments for in-store purchases

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Worked as a team member to give the highest level of service to customers

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Greeted customers in a timely fashion while quickly determining their needs

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Performed daily maintenance of the loan applicant database

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Analyzed applicants’ financial status, credit and property evaluation to determine feasibility of granting loan

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Education

MEDTECH COLLEGE– Indianapolis, IN Graduated

Associate of Science Degree Medical Billing and Coding

STATE OF INDIANA QULIFIED MEDICATION ASSISTANT

STATE OF INDIANA CERTIFIED NURSE ASSISTANT

NATOSHA BARNES INDIANPOLIS IN 46239 acpbqw@r.postjobfree.com 317-***-****

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