Customer Service Medical
Resume:
NATOSHA BARNES INDIANPOLIS IN ***** *******.******@*****.*** 317-***-****
CELL
Objective
Medical office position allowing organization, customer service, communication, and task management that will
coincide with skills obtained, proven by 10 years of customer service and computer software experience. 160 hours of
training at Franciscan Alliance Greenwood IN.
Profile
Demonstrated strong work ethic, motivated to exceed expectations in environments that require the ability to handle
multiple tasks simultaneously. Professional and work well in a team environment as well as independently. Quick
learner, accustomed to handling sensitive, confidential records in compliance with HIPAA regulations.
Skills Summary
Time management u CNA u Cyber Matrix software
u
Written communication u QMA u Positive and professional
u
Efficient and reliable u Medical Terminology u Organization
u
Problem solver u Customer service u HIPAA compliant
u
CPT u ICD9 ICD10 u EPIC software
u
Medical billing and coding u Medical Records
u
Ethics training ASIC software
u u u
Study of medical insurance CIC
u u
guidelines
Professional
Experience
CONTRACTED WORK
EXPERIANCE
March 2015 to April 2015
MHS
Assisting clients with questions
about Medicaid coverage.
Contacting DFR on processing of
client applications
Investigating medical payment
processing.
Verifying client eligibility and
coverage
Professional Experience
United health one Oct. 2014 to Feb 2015
Broker service representative
Assisting Brokers with UHO questions based on current client held insurance policies and UHO guidelines
taking multiple inbounds calls daily researching each concern for efficient and accurate answers
reporting to management documentation of each call training for high call volume periods
Coram CVS AUG2014 – Oct
Suspended Billing Rep
*Research pending claims for Medicare payment * Following up with Medical Facilities for documentation
*Reviewing medical records for prescriptions on file *Work multiply accounts ensure wcovo is on file for Medicare
Billing
NATOSHA BARNES INDIANPOLIS IN 46239 *******.******@*****.*** 317-***-****
CELL
ZOTEC PARTNERS APRIL 2014 AUG 2014
MEDICAL BILLING CUSTOMER SERVICE REP
§ Handled multiply inbound calls Reporting to Supervisors
Filing appeals
§
Filing medical claims from multiply clients
§
faxing medical claims
§
Taking customer complaints
§
Processing insurance claims
§
reviewing multiply medical claims for payment
§
Processing Lawyers request
§
verifying patient benefits and eligibility
§
AMERICAN SENIOR COMMUNITIES INDIANAPOLIS, INDIANA
QMA/CNA 03/18/2009 APRIL 2014
Operate in full compliance with ASC requirements and policies.
u
Built relationships with customers and the community to promote long-term business growth and patient care
u
Provide adequate care for those unable to provide for themselves
u
Educate patients on medical concepts using layman’s terms to facilitate understanding
u
Communicate patients to obtain medical information
u
Measure vital signs, height, weight
u
Indiana State Veterans Home West Lafayette, Indiana
QMA/CNA JANUARY 2005 – MARCH 2009
Charted manually patients’ medical history, vital signs, and test results in their medical records
u
Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions
u
and follow-up care
Assisted residents with daily hygiene care, dressing, dietary requirements, lifting and transferring
u
Working with medical files
u
ADVANCE AMERICA LAFAYETTE, INDIANA
CUSTOMER SERVICE REPRESENTATIVE JANUARY 2003 – JANUARY 2005
Managed all aspects of day-to-day operations
u
Received and processed cash and credit payments for in-store purchases
u
Worked as a team member to give the highest level of service to customers
u
Greeted customers in a timely fashion while quickly determining their needs
u
Performed daily maintenance of the loan applicant database
u
Analyzed applicants’ financial status, credit and property evaluation to determine feasibility of granting loan
u
Education
MEDTECH COLLEGE– Indianapolis, IN Graduated
Associate of Science Degree Medical Billing and Coding
STATE OF INDIANA QULIFIED MEDICATION ASSISTANT
STATE OF INDIANA CERTIFIED NURSE ASSISTANT
NATOSHA BARNES INDIANPOLIS IN 46239 *******.******@*****.*** 317-***-****
CELL
Contact this candidate