Customer Service Insurance
Resume:
Sharmaine Smith
** ***** ****** ****** ****, NJ
07304
***************@*******.***
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PROFESSIONAL SKILLS
. Extensive knowledge of HIPAA (Medicare and Medicaid)
. Ability to analyze data using comparative statistical methods
. Extensive knowledge of insurance forms and verification (1500 CMS)
. EKG ( 12 leads)
. Knowledge of fundamental tumor registry operations
. Venipuncture utilizing butterfly techniques
. Ability to manage priorities and coordinate work in order to
complete duties
. Office Management using the Medi-Soft Program
. Computer skills in Microsoft, Excel, Power Point, Outlook and Types
45 WPM
Work
Experience
MACY'S, Jersey City, NJ
8/14-pres
sales Associate
. Accurately made all financial transactions for all customers
. Merchandise all new lines of clothing
. Compile financial reports for upper management on daily receipts
. Manage account when payments are made
Precious Children Day Care Jersey City, NJ
1/08- 5/13
Assistant Teacher
. Controlled a multi line phone system
. Provide broad administrative support covering a full range of
administrative responsibilities.(Scanning, Faxing and Filing)
Software ( Microsoft Word and Excel)
. Generate letters and send to the requested parties as well as
providing information
Biomet Trauma Co. Parsippany, NJ 7/06-
2/07
Account Manager
. Disseminated departmental information and effectively handled
confidential material and information, business-related
correspondence and telephone inquiries from all sources
. Set up new accounts for hospitals, clinics, doctors and military
facilities
. Assist with special projects as requested in Word and Excel
. Shipped supplies to different facilities as requested on a daily
basis
Horizon Blue Cross Blue Shield, Cranford, NJ
4/05-2/06
Customer Service Associate
. Assist insurance holders with their claims by providing accurate
information
. Knowledge of chronic disease registration/ data basing and specific
cancer registration
. Required to manage the accounts in a timely manner. Researched and
solved complaints from other insurance carriers. Data Entry,
answered inquiries and concerns regarding accounts.
Kessler Institute Rehab Center East Hanover, NJ
5/03 to 2/04
Patient Accounts Coordinator
. Provide accurate assistance to patients and insurance carriers
. Collected and disbursed funds from cash accounts
. Maintained accurate client case files of all account transaction
. Knowledge of the design, conduct and interpretation of case
ascertainment
Education
National Career Institute East
Orange, NJ
Certified Medical Billing & Coding/Certified Phlebotomist/EKG
2010
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