Project Manager Management

Alla Kheifets

847-***-**** **** Cripple Creek Dr., Long Grove, IL 60047 *********@*****.***

Professional Summary

IT Project Manager and QA Manager with over 10 years of experience leading cross functional teams

consisting of multiple business units in diversified IT organizations. Exceptional track record managing

projects through all phases of large-scale technology rollout including cost analysis, risk management,

planning, implementation and quality control.

Core Competencies:

Solid expertise in full lifecycle object-oriented software development and project management.

IT business process improvement applying Waterfall and Agile project management

methodologies.

Outstanding relationship builder, skilled at quickly gaining the trust and respect of business leaders,

customers, vendors, and staff.

Persuasive negotiator, consistently presenting complex tactical/program plans to senior-level

decision makers and influencing outcomes.

Demonstrate success, applying existing and emerging technologies such as. NET, Java, Oracle,

etc., to deliver multiple concurrent, large-scale projects on schedule and within budget.

Manage teams under the constraints of tight schedules.

Experience and Accomplishments

Walgreens Inc. Deerfield, IL

Project Manager/Release Deployment Lead 2013 – Present

Responsibilities:

Interact with Release Management to understand release scope and milestones.

Work with project deployment coordinators and PMs to understand project’s deployment requirements

and establish projects and applications deployment dependencies.

Develop and document Release Deployment Plan, obtain technology and business stakeholders buy-in.

Create Release Deployment Schedule and Pilot Rollout Stores schedule, and coordinate deployment

activities. Create and manage change requests adhering to change management processes.

Triage and manage incidents reported by users during pilots.

Facilitate daily defect status meetings with all project stakeholders through resolution. Lead daily

meetings with Operations to establish business impact and prioritize resolution and deployment of fixes.

Collaborate with development, QA and ESS teams throughout incident lifecycle and coordinate

deployment of fixes based on business stakeholders’ priorities.

Participate in process improvement initiatives.

Allstate Insurance Co. Northbrook, IL

Program/Release Manager 2012 – 2013

Responsibilities:

Handled multiple high visibility projects and multi-year development roadmaps, with sizes ranging as

high as 32K hours of effort and a $2M budget.

Interacted with the Sponsor to define projects’ scope, budget, and schedule and communicate status.

Requested and allocated resources in a matrix type environment. Organized collaborative teams and

manage performance across shores (US, India, Northern Ireland).

Led project teams through all phases of the development lifecycle: planed, executed, resolved issues,

and monitored project progress to plan.

Interfaced with several levels of senior management, such as IT leaders and business discipline

directors, to report project status, escalated issues, and requested changes. Ensures timely and accurate

reporting based on defined metrics and measurements.

Worked closely with Enterprise Shared Services to make sure that all hardware and software related

tasks are on track. Ensured that vendors are engaged in a timely manner and SOW is agreed upon.

Managed changes to scope, requirements, design, and resources. Drive risk-management, budget

tracking, and timelines.

Project Manager of Next Generation software platform for Insurance Claims Handling systems,

including alignment with other business units.

Collaborated with key stakeholders to develop strategic roadmaps, establish project prioritization, and

align software team structure/expertise to deliver innovative insurance applications.

Key Projects:

Delivered new capabilities and major enhancements to functionality, which reduced the time of claim

settlements and increased customer satisfaction. Furthermore, this allowed for increased efficiency and

productivity of application users. Following major projects were led to timely completion within budget:

Settlement from Image Mobil application – 7K hours, $0.5M, 35 people

Single Inspection Appointment for all Method of Inspections – 3K hours, $210K, 22 people

Created dedicated Sand and Test Environments – 2K hours, $1M, 16 people

Project Manager – Technician 2008 – 2012

Project Manager for a number of medium to large size projects – Medical Doc Handling, Property Claims

Segmentation, Ecommerce upgrades, and Technology upgrades.

Responsibilities:

Led project teams through the software development lifecycle.

Provided comprehensive report of escalated issues to all stakeholders in a timely manner.

Managed changes to scope, requirements, design, resources, risk, budget, and timelines.

Controlled resource capacity and managed performance across multiple shores.

Established and signed off Vendor Management Plans, including SLAs. Handled relationships, SLAs,

and timely deliveries.

Ensured that projects are following CMM methodology and PMO approved standards.

Strong customer advocate by improving quality of the delivered applications and reducing the number

of incidents.

Provided Employee Performance Feedback (EPF) to team leads for project resources such as

Technical Lead, QC Lead, BA Lead, and SA Lead.

Facilitate discussions and document post-implementation lesson learned.

Organized brainstorming sessions; identified and implemented process improvements to increase team

efficiency and productivity.

Key Projects:

Delivered major upgrades to functionality and technologies of the following projects:

Online “Reply to Customer” function

Text Messaging functionality and Email Enhancements

MSMQ to EMS 6.0 conversion

Migrating ERAC vendor invoice processing

Claims Data Archival project

Process Analyst – Delivery Operations Office 2006 – 2008

Defined, documented, implemented, and governed new processes and templates related to all phases

of the Project Software Development Life Cycle.

Created job aids and provided training sessions for over 300 of CTS employees and SLT.

Performed governance and audit for adherence to new processes.

Benchmarked internal and external QC best practices.

QC Manager 2002 – 2006

Defined team staffing needs, interviewed, and hired resources.

Provided technical and professional leadership.

Managed test activities; assigned and tracked tasks and resource utilization.

Influenced team performance to achieve timely and successful deliveries.

Focused on people development by leading succession planning and anticipating future skills required.

Set goals and administered performance reviews and check points.

Worked with ATO QC Center of Excellence to provide input for ATO QC standards definition.

Identified opportunities to enhance existing QC processes and led process improvements.

Built productive relationship with the business partners and external vendors.

QC Analyst 2000 – 2002

Independently developed testing strategy for high complexity projects.

Provided estimates for project testing activities.

Involved in prioritization of competing project demands to ensure successful completion.

Defined test conditions, test scripts, and test data; executed test cases.

Established and maintained traceability metrics.

Identified, logged, and managed defects to resolution. Conducted daily defect status meetings.

Established and utilized defect management process in TestDirector.

Anticipated and identified issues and risks and defined mitigation strategies.

Provided application and/or QC process training to project team members and/or business partners.

Cardinal Healthcare Inc. (formerly Allegiance Healthcare) Waukegan, IL

Sr. Programmer 1998 – 2000

Implemented and enhanced multi-unit business applications using object-oriented programming.

Created and provided reports to business unit directors using Oracle DB environment.

Executed white and black box testing for supported applications.

Developed application installation packages and distributed to users.

Education and Professional Development

B.S in Finance and Statistics.

Professional Certifications

Project Manager Professional (PMP)

ITIL: IT Service Management

Certified Software Test Engineer (CSTE)

Technical Skills

Software and Technology:

MS Project, PRISM, Mercury Suite, MS Office Suite, Visual SourceSafe, TFS, Tibco, Ab Initio,

Business Objects, Crystal Reports, SAP, dot.Net, ShareCare, Remedy

Methodologies:

Agile Programming, CMM, CMMI, RUP, Waterfall, SDLC, ITIL

Databases:

DB2, Oracle, MS SQL Server, MS Access

Platforms:

Client Server, Mobil, Internet, Web, and Mainframe

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