Customer Service Manager
Resume:
CAROLYN F. LOGAN
**** **. ***’s Place ~ Richmond, VA 23225 ~ 804-***-****
************@*****.***
EDUCATION
High School Diploma ~ John Marshall High School; Richmond, VA ~ June, 2009
QUALIFICATION SKILLS
• Ability to provide quality customer service experience at all times
• Ability to work flexible work hours
• Excellent cash handling and people skills
• Team Player and highly motivated
Certified Nursing Assistant Skills and Qualifications
Multi-tasking, Medical Teamwork, Bedside Manner, Infection Control, Nursing Skills, Health Promotion
and Maintenance, Creating a Safe, Effective Environment, Informing Others, Judgment, Pain
Management, Acute/Critical Care
PROFESSIONAL EXPERIENCE
CNA
01/15/14 River City Senior Manor Richmond, VA
• Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves;
assisting with travel to the bathroom; helping with showers and baths.
• Provides for activities of daily living by assisting with serving meals, feeding patients as necessary;
ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
• Provides adjunct care by administering enemas, douches, no sterile dressings, surgical preps, ice packs, heat
treatments, therapeutic baths; applying restraints.
• Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output
information.
• Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call
lights and requests; reporting observations of the patient to nursing supervisor.
• Documents actions by completing forms, reports, logs, and records.
• Maintains work operations by following policies and procedures.
• Protects organization's value by keeping patient information confidential
• Updates job knowledge by participating in educational opportunities; reading professional publications;
participating in professional organizations; maintaining licensure
06/2014-10/2015 Cashier Five Guys Restaurant Richmond VA
• Greeted customers and provided an enjoyable dining experience
• Operated the point of sale pursuant to company standards; maintained proper cash levels
• Adhered to the safety, security, quality and company operations policies, procedures and practices
• Completed all cafeteria housekeeping functions ( cleaning, dusting, sweeping, mopping,
emptying trash, etc.)
• Light preparation of foods to include deli sandwiches, salads, etc.
• Replenished products and supplies to ensure in stock conditions at all times
• Communicated with the management team regarding customer requests and vendor-related
concerns
• Checked in external and internal vendors according to company procedures
• Completed other tasks as assigned by manager
07/11-11/13 Cashier ~ Restaurant Associates~ Goochland, VA
• Greeted customers and provided an enjoyable dining experience
• Operated the point of sale pursuant to company standards; maintained proper cash levels
• Adhered to the safety, security, quality and company operations policies, procedures and practices
• Completed all cafeteria housekeeping functions ( cleaning, dusting, sweeping, mopping,
emptying trash, etc.)
• Light preparation of foods to include deli sandwiches, salads, etc.
• Replenished products and supplies to ensure in stock conditions at all times
• Communicated with the management team regarding customer requests and vendor-related
concerns
• Checked in external and internal vendors according to company procedures
• Completed other tasks as assigned by manager
04/07-07/11 Cashier/Crew Member~ Chick Fil-A ~Henrico, VA
• Responsibilities included excellent customer service and courtesy
• Balanced cash drawers, answered questions from customers regarding menu items
• Operated cash register and provided monetary exchanges
• Worked in the kitchen preparing food and at front counter helping customers through the
ordering process
• Assisted with the cooking of menu items and worked drive-thru area
• Upheld Chick Fil -A’s company’s health /safety guidelines and followed company policies and
procedures
• Provided quality products and services
REFERENCES
Furnished upon request
References for Carolyn F. Logan
Jessica Knight, Manager
Restaurant Associates, Inc.
15075 Capital One Drive
Goochland, VA 23238
Rob Preservati, Manager
Chick Fil-A Restaurant
3380 Pump Road
Henrico, VA 23233
Shenelle Thomas, Personal Reference
3453 Walmsley Blvd. #L
Richmond, VA 23234
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