Customer Service Manager
Resume:
Billy Couch
Emory, TX *****
Professional Profile
• Continuous Improvement
• Highest Level Of Customer Service
• Respect For Citizens and Organization
• Commitment to Protecting Life, Property and environment
Qualifications
• Certified Texas State Phlebotomist
• Certified California State Fire Marshal Firefighter 1,2
• Certified Emergency Medical Technician
• Certified California State Fire Marshal Fire Apparatus Operator
• Certified California State Fire Marshal Low Angle Rescue Technician
Relevant Experience
• Served as a Seasonal Firefighter for Fort Jones Fire Department, My duties Included but
weren’t limited to Fire suppression Structural as well as wild land environments and
Emergency Medical services under highly stressful conditions.
• Served as General Manager at Couch Roofing Co, Was in charge of day to day operations as
well as overseeing work performance, ordering materials, scheduling upcoming jobs, and
preparing payroll for owner.
• During my internship at Mt Shasta Fire District in 2009 I was assigned to a strike team
Assignment.
Experience
01/2014 to 04/2015 Lowe’s Home Improvement Lindale, TX
Project Specialist Exteriors
• Provide excellent Customer service.
• Propose in home proposal, execute sales, and provide seamless buying experience.
• Coordinate with installers on product and scheduled projects.
• Maintain schedule with little supervision
• Meet and exceed sales forecast.
02/2013 to 01/2014 Lowe’s Home Improvement Lindale, TX
Department Manager
• Provide excellent customer service.
• Ensure customer has full Understanding of use of equipment purchased as well as scheduled
services.
• Complete monthly price auditing & cycle counts are completed
• Operate various types of power equipment.
02/2012 to 10/2012 Mt Shasta Resort Mt Shasta, CA
Golf Course Attendant
• Provide Excellent Customer Service.
• Operate Golf course equipment.
• Perform basic upkeep of golf course equipment.
• Ensure safety as per (cal OSHA specifications)
5/2011 to 10/2011 Town of Fort Jones Fort Jones, CA
Seasonal Firefighter
• Supervised Crew.
• Operated Fire Apparatus.
• Assessed Fire-related Situation and communications with crew and supervisor on action
plans.
• Maintained Professional Work ethic and Attitude.
05/2009 To 04/2011 Mt Shasta Fire District Mt Shasta, Ca
Work Experience/Internship
• Operated Fire Apparatus.
• Maintained Fire Equipment and fire house Living Quarters.
• Rescued Victims and Administered Emergency Medical Care.
11/2006 To 3/2011 Couch Roofing Co Monterey, Ca
General Manager
• Estimated upcoming jobs.
• Prepared payroll.
• Ordered Material.
• Was responsible for all oversight of employees work performance.
• Attended all company meetings.
Education
2013 Central Texas Phlebotomy Institute Tyler, Tx
Phlebotomy License
• Graduated Top of class
• Achieved 100% on all Venipuncture’s Incisions
2012 College of the Siskiyous Weed, Ca
Fire science Certificate
• Firefighter Academy, Maintained 97% throughout the course of the Academy.
2010 American Red Cross Monterey, Ca
CPR Instructor (Instructors License)
• Adult, Child, & Infant CPR training for the community as well as for the Professional
Rescuer.
2010 American Ambulance Training Center Fresno, Ca
EMT-B Certificate
• Graduated at the top of class.
• Received excellent reviews from Preceptors while doing clinical’s.
2004 Independence High School Madera, Ca
General Studies
• Graduated With 3.5 GPA
Affiliations
• Member, California State Firefighters Association
(2009- Present)
• Member, American Heart Association
References
Robert Zoellin Washington State trooper 480-***-****
Bill Couch Couch Roofing Co 831-***-****
Zach Taylor USMC 760-***-****
(2009- Present)
Keywords
• Educated
• Encouraged
• Prepared
• Organized
• Qualified
• Punctual
Contact this candidate