Management Training

Kendry D. Bright

Casac-T License Number *****

**** ***** **** **** ***. 3D

Bronx New York 10459

646-***-****

************@***.***

Objective To work with homeless, mentally ill, chemically addicted adults in a shelter setting.

Education July 2010 Outreach Training Institute, 350 Hour CASAC Program New York,

NY

• CASAC-T License Number 28048

1993 Graduate

• General Equivalency Diploma

Professional December 2007 – Present Bowery Residents’ Committee New York, NY

experience Chemical Dependency Crisis Center

Community Technician

• Managed fast paced 24 bed facility, male & female

• Daily Crisis Management & Intervention with mentally ill, chemically addicted,

homeless, abused, resistant & mandated population

• De-escalated aggressive and threatening client behavior 3 to 10 times per day

• Facilitated administrative discharges & NYPD intervention 4 to 6 times per week

• Facilitated 2 substance abuse support groups daily

• Oriented at least 5 new clients to facility rules, policy & procedures daily

• Administered toxicology and breathalyzer tests daily as needed

• Multi-tasked phones, clients, intakes and discharges

January 2005 – December 2007 Bowery Residents’ Committee New York,

NY

Palace Employment Shelter

Program Aide

• Daily Crisis Management of fast paced 110 bed shelter, male & female

• Oriented 25 clients per day to crisis unit regarding rules, policies & procedures

• Facilitated training and orientation of new staff

• Conduct NA, AA and Meditation groups daily

• Liaison between Management, Counseling and Nursing

• Conducted rounds every hour, monitoring client interaction & behavior

• Managed 24 hour homeless helpline, responding to over 50 calls per day

• Coordinated client needs with 4 BRC Outreach Teams at Penn Station, Grand

Central, Harlem and the Bronx

July 2004 – January 2005 Earnfair Staffing Agency New York, NY

Program Aide

• Supportive liaison between clinical, management and administrative teams

• Facilitated client interaction with case managers

• Responsible for maintaining client and staff safety on unit

• Supplies Management, Ordering & Organization

Skills Proficient in Awards Software, Microsoft Office, Internet Explorer

CPR Certified, Cultural Sensitivity Training, Boundaries Training, De-escalation

Techniques, Crisis Intervention

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