Customer Service Quality Assurance
Resume:
DENNIS T. WESLEY
Montgomery, Alabama 36117 ***************@*****.***
CAREER OBJECTIVE
A professional rewarding career with a growing firm/industry utilizing skills in communication,
organization, and management to improve and/or increase quality and production.
BACKGROUND SUMMARY
Over 20 years of experience in sales, customer service, and management/testing. Additional
mentoring experience as an educator in a Middle School. Particularly effective in determining
customer needs, handling varied tasks simultaneously, and recruitment. Proven success in team
building. Excellent communication skills.
PROFESSIONAL EXPERIENCE
Koch Food 2014 – Present
Quality Assurance Technician, Montgomery, Alabama
Responsibilities include supervision and monitoring of associates for compliance with USDA
regulations. Maintaining OSHA standards relative to quality control; Verify and inspect
transport vehicles for proper delivery and handling of food to such major food chains as KFC,
Popeyes, Hilton and others; Complete and maintain daily reports on merchandise handling,
employee rule compliance, safety, cleanliness
Southern Bounce 2014 – Present
Owner-Manager/Montgomery, Alabama
Responsibilities include catering/entertaining for school, church and business functions.
Maxwell Air Force Base 2008 - 2014
Food Service Clerk/Quality Assurance Technician
Montgomery, Alabama
Responsibilities included supervision of inventory, and hiring. Creative in determining placement
and handling of merchandise.
Wesley Enterprises 2005 - 2008
Owner – Truck Brokering Services
Coordinated and provided loads for truckers
Progestafem 2003 - 2005
Owner – Marketing Service, Atlanta, Georgia
Responsible for the production and distribution of cream for menopausal women
Mobil Street Marketing 1997 - 2004
Owner – Marketing Service
Professional company dealing with marketing of various record labels and movie companies
Park Avenue Night Club 1999 – 2000
Mecca Night Club 1995 – 1999
Owner - Hired and trained associates. Responsible for payroll and communicating with clientele.
Prepared reports, and scheduling.
Tuskegee Institute Middle School 1993 -1994
Teacher – Tuskegee, Alabama
Oversaw education of youth in the Middle School. Taught, trained, supervised, and directed
learning.
I C E Productions 1989 - 1993
Sales -
Worked with Tee Shirt Company on the wholesale/retail level in the design and marketing of
products.
Certification
Alabama Industrial Development Training-(A.I.D.T) March 2015
Certificate of Training
Ready To Work Program
Alabama Certified Worker
National Career Readiness Credential
WorkKeys Certified
EDUCATION/PROFESSIONAL DEVELOPMENT
Tuskegee University, Tuskegee, Alabama 1993
BS, Sociology
Professional Development: Multiple Health related training Courses at Wallace
Community College, Selma, Alabama
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