Active Directory Technical Support

JAMES P TORANE

SR.No **, Mahesh gharkul,

Somnath Nagar,

Wadgaon Sheri,

PUNE:411014

Contact No:+91-956******* E-Mail : ********@*****.***

Experience Summary

• Over 4 years of work experience in IT field including Technical Support. Worked in Physical and Remote

environment. Troubleshooting Systems & Networks using comprehensive diagnostic procedures and installation/

replacement of peripheral devices.

• Worked extensively with operating systems like Windows Server 2003/2008, Windows 7/Windows Vista

and Windows XP.

• Hands on experience to Administer, Design, Setup, Manage and Troubleshoot of Active Directory Services

on Windows 2k3/2k8 server . Also worked on Windows Domains, Domain-Controllers having Windows

Server 2008 and earlier platforms, Managed Windows Server 2008/2003, Windows TCP/IP Infrastructure -

DNS, DHCP,Win2008 terminal services, LAN/WAN.

Accreditation

• Microsoft Certified Technology Specialist [MCTS](Windows Server 2008 Track)

Training Undergone:

I have completed CCNA training class from Professional Labs Pune.

CCNA Course Details as follows:-

• Subnetting

• Configuring RIP, EIGRP and OSPF Protocols.

• Configuring VLANS.

• Managing Access List.

• Switching, Routing.

• Managing Cisco’s Internetworks

• Networking in implementing Cisco Devices

• Troubleshooting

Technical Domain

Hardware Platform: X86 and X64 based system assembly.

Operating Systems/Platforms: Windows Server 2003/2008 / XP / Vista, Windows 7.

Services and Protocols: ADS, DNS, DHCP, RDC.

Tools & Utilities: Antivirus Software like Symantec, MacAfee, Quick Heal and

Norton Antivirus.

Career Profile

Arezzo Sky India Pvt. Ltd.

IT Specialist

From August 31 2012 to Till date.

User Setup - Added user I.D.s, set-up printers, Creating access cards, special software, etc.

Worked on Tickets raised by end users.

Assisted in deploying different software’s like Sametime Connect, Cisco Vpn Client.

Provided connectivity (LAN, Internet) troubleshooting and support.

Used Asset track of the software installed on the PCs and then use Ghost to create images.

Responsible for coaching new team members and new joinees.

Asset tracking for assigned desktops and laptop.

Creating Accounts for IP phone users (Mitel Phone/X-Lite).

Worked on Symantec Netbackup, Changing backup tapes on weekly bases and keep track of the backup

tapes.

Email account creation, i.e., account creation and management and distribution lists

User account administration, i.e., account creation and management and password resets on Active

Directory

Using diagnostic tools to troubleshoot problems associated with network connectivity, and workstation

hardware/software

Worked to load, copy and customize operating system configurations for deployment

Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

Works with other IT team members regarding new builds and upgrades

Supported all remote offices and home-based users using RDC and Cisco VPN.

Created images for various divisions for all desktops and laptops using Ghost.

Use tools and methodologies to load, copy and customize operating system

configurations for deployment.

Provided deployment end user support for Windows 7, MS Office 2007 and other desktop software.

Microsoft Exchange Server for creating Mail Accounts for New joinees.

Works with vendor support contacts to resolve technical issues within the desktop environment.

IBM Global process Services

From Nov 2011 to Jun 2012.

Project:

Client : Advance auto parts.

Domain : Technical

Technologies : Citrix, BMC remedy, Term serv. and VnC, Active directory, AS400

Role : Technical Support Associate

Description:

Advance Auto Parts is currently the second largest chain of auto parts store in U.S.A. IBM GPS provides technical

assistance to store Team members with IT equipment such as Network switches, server, store computers, printers and

others. It supports the associates of AAP with troubleshooting these devices and assistance with such equipment. Team

Also handles Laptop, network, McAfee, and VPN issues of AAP corporate team members.

Responsibilities:-

• Responsible for handling calls in IT Support (AAP Process) and Corporate support helpdesk for a major client of

IBM Global Process services.

• Handling IT Helpdesk calls and ticket and assisting callers with troubleshooting Inventory, Hardware, Software,

Networks, Telecommunication, Web and login, Outlook, AS400, VPN.

• Corporate level access to Active directory

• Analyzing and providing proper solution to the caller queries.

• Taking the complaint for the service issue where they are facing difficulty.

• Handling Emails related to IT support and corporate support.

• Keeping all agents posted about the new updates.

• Attending modification training sessions.

• Remote access to all Advance auto parts system.

• Currently working on BMC remedy to create Incident and request management.

• Currently working on Citrix Interface.

• Configuration and management of All auto parts look up software.

• Managing of server applications.

• Work on all blackberry business phones to activate with the Advance auto parts network.

• Installing software on store computer for parts lookup.

• Assign Tickets to Onsite technician for system hardware issues as per severity and priority.

Eclipsis BPO solutions Pvt. Ltd. Pune

Help Desk Support

From August 2010 to October 2011

Working as a part of Support Team which is responsible for Administration and Support for servers as

well as clients.

Responsibilities:

• Administration, Configuration and Managing Active Directory Services.

• Addition, deletion and modification of accounts in an Active Directory Environment.

• Administration, Configuration and Managing DNS and DHCP.

• Administration and configuration of Active Directory Services.

• Administration Users accounts, backup and Database backup.

• Installation of Windows Xp, Vista, Win7.

• Setting and troubleshooting TCP/IP infrastructure DNS, DHCP, WINS.

EDUCATION QUALIFICATION:-

• Microsoft Certified IT Professional (MCITP)

• Microsoft Certified Technology Specialist (MCTS)

• 70-640 Configuring Windows Server 2008 Active Directory

BCA (Computer) :

From Poona College of Arts,Commerce and Science.

“Pune University, Pune.”

Year of Passing: -June - 2010

H.S.C :

From. Smt.Susheela Bahudhani Jr.college, Pune.

Maharashtra Board

Year of Passing: - Feb – 2007

S.S.C :

From. St. Francis De Sales High School, Pune.

Maharashtra Board

Year of Passing: - Mar – 2005

LANGUAGE KNOWN:-

English, Hindi, Marathi.

PERSONAL INFORMATION:-

Name : JAMES P TORANE

: 30th March 1989

Date of Birth

Passport No : H7679480

Sex : Male

Nationality : Indian

Marital Status : Single

Email : ********@*****.***

Contact No : +91-956*******

DECLARATION:-

I hereby declare that the above details mentioned is true to the best of my

Knowledge.

Place: Pune

Date: Signature

Contact this candidate