Customer Service Quality

Jorge Isaac Cortez Ameen, RCP

**** ******** ***. **** * San Diego, CA 92139

phone: 619-***-****

email: ******@*****.***

Objective To provide quality services by utilizing my professional experience with well-developed organizational

skills; identifies priorities, forecasts problems, and envisions solutions.

Work Experience

July 2013-October 2014

Indio Nursing Rehabilitation Center Indio, California

Respiratory Care Practitioner (Lead)

Acute care respiratory therapy functions.

Mechanical Ventilation (Assist Control/SIMV (synchronized intermittent mandatory ventilation) / Airway

Tracheostomy care and management.

Set up ventilators/Trach management.

Perform Respiratory evaluations for new patients.

Rounds with Doctors and recommend therapy/weaning.

Perform ABGs as needed.

Assist LVNs/RNs with tube feeding/wound care to pt. needs.

Stock Respiratory supplies.

Participate in code blue response.

Render quality patient care in accordance with departmental/hospital

Bilingual-Fluent in Spanish providing quality customer service.

Responsible for daily Suctioning, Trach care, and Chest

June 2012 – August 2012

HealthSouth Rehabilitation Hospital Bakersfield, California

Respiratory Therapy Supervisor

Accomplished respiratory therapy objectives by selecting, orienting, training, assigning,

scheduling, coaching, counseling, and disciplining employees; communicating job expectations;

planning, monitoring, appraising job contributions; recommending compensation actions;

adhering to policies and procedures.

Monitored budget expenditures; identifying variances; implementing corrective actions.

Provide respiratory therapist technicians with continuous education, orientation and supervision.

Maintained a safe, secure, and healthy work environment by establishing, following, and

enforcing

standards and procedures; complying with legal regulations.

Day to day operations as the Pulmonary Director (staffing up to 10 respiratory therapists, payroll,

audit charts and review, scheduling, in-services, communication with Administrator and Directors

of Nursing, and continuous quality improvement).

May 2010 – February 2012

Country Hills Health Care Center El Cajon, California

Respiratory Care Practitioner/Supervisor of Pulmonary Services

Render quality patient care in accordance with departmental and hospital standards.

Measuring volumes after Incentive Spirometry/CPAP setup and monitor.

Daily Bronchial Hygiene after aerosol therapy/Sx if needed/Peak flow meter evaluation.

Helping to oversee admissions to the facility for proper placement based on pulmonary needs.

Pg.2 Cortez-Ameen

Participate in code blue response.

Maintained a safe, secure, and healthy work environment by establishing, following, and

enforcing

standards and procedures; complying with legal regulations.

Bilingual-Fluent in Spanish providing quality customer service.

Day to day operations as the Pulmonary Director (staffing up to 6 respiratory therapists, payroll,

audit charts and review, scheduling, in-services, disciplinary actions, communication with Administrator

and Directors of Nursing, continuous quality improvement).

June 2009 – May 2010

El Dorado Care Center El Cajon, California

Respiratory Care Practitioner

Acute care respiratory therapy functions.

Mechanical Ventilation (Assist Control/SIMV (synchronized intermittent mandatory

ventilation) / Airway Management/CPAP/BiPAP.

Tracheostomy care and management.

Set up ventilators/Trach management.

Perform Respiratory evaluations for new patients.

Perform rounds with Doctors and recommend proper therapy.

Perform ABGs.

Assist with patient needs.

Stock Respiratory supplies.

Participate in code blue response.

Render quality patient care in accordance with departmental/hospital

standards.

Bilingual-Fluent in Spanish providing quality customer service.

Responsible for daily Suctioning, Trach care, and Chest

Physiotherapy

November 2005 – Current

Sears November 2005-June 2009 (El Cajon Sears-Lead); June 2009 – current (Sears Chula Vista )

Loss Prevention Agent

Apprehend shoplifters (externals) by observing alert signals and partner with local law enforcement

resulting in a higher rate of cash and merchandise recovery.

Licenses and Certifications

CA-Certified/Licensed Respiratory Care Practitioner

BLS (Basic Life Support)

ACLS (Advanced Cardio Life Support)

Clinical Rotations

Vibra Hospital of San Diego (ICU)

Scripps Mercy Hospital of San Diego (ICU, ER)

Scripps Mercy Hospital of Chula Vista (ICU,ER)

Sharp Chula Vista Medical Center (ICU)

Sharp Memorial Hospital of San Diego (ICU, SICU, MICU)

Education California College San Diego Southwestern Community College Pima Medical Institute

Associate of Science Associate of Science BSHCA

Respiratory Therapy Psychology Healthcare Administration

November 2008 June 1996 October 2015

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