Sales Customer Service
Resume:
David Bishop
Saint Paul, MN 55102
**********@*******.***
Profile: Accomplished and energetic B2B Account Manager with demonstrated
superior sales results in US, Canada, Europe, Middle East, Africa and Asia
- Pacific
Qualifications:
. 20+ years of B2B goods and services sales experience while meeting and
exceeding goals and expectations (consistently #1 in annual sales)
. Proficient in a variety of software (Word, Xcel, Outlook, PowerPoint,
Salesforce, Sugar, ACT
. Native speaker fluency in German. Familiarity with Dutch, French and
Spanish
. 5 years International Marketing success in EMEA and APAC
. Demonstrated ability and desire to learn and apply that learning in
the real world to obtain superior results.
. Excellent verbal and written communication
. Superior relationship building skills
. Accomplished self-starter, comfortable being managed or operating
independently
. Results oriented, driven to produce with excellent follow through
. Excellent team player, leader, facilitator
Work History:
2011 - 2014 - Channel Account Manager, EMEA & APAC for Connex
International, a provider of software certification training, testing of
third party software and hardware as well as a wide variety of individually
tailored services for the video surveillance and security industry. EMEA
and APAC operations in Minnesota moved overseas pursuant to the parent
company, Milestone Systems (#1 video management software worldwide) being
bought out by Canon.
. I was consistently #1 in annual sales
. Scheduled and coordinated all training and professional services for
my territory from start to finish including marketing and sales,
registrations, billing and accounts receivable follow up, data entry,
CRM maintenance (Salesforce and Sugar), contract negotiations,
proposals and scopes of work
. Advanced trained and certified in Milestone Systems #1 video
management software
. Developed, maintained and improved relationships with entire
distributions chain, from manufacturers to end users
. Communicated market data, trends and customer needs to management,
then worked cooperatively with all internal and external partners to
develop and implement strategies in response
. Resolved all customer service issues
. Helped recruit new employees
2010 - 2011 - International Sales Manager for EMEA and Canada with Ceiling
Pro International.
. Marketed and sold CPI's ceiling cleaning system distributorships and
franchises through cold telephone calling of company CEOs, owners and
Directors, utilizing video conferences and demonstrations followed by
face to face negotiations at company headquarters in Eden Prairie, MN
. Kept management up to date on market conditions, trends and partner
needs
. Resolved all customer service issues
. Maintained CRM (ACT)
. Attended trade shows, including set up and tear down
. Follow up trade show leads
. Trained and supported dealers
. Assisted in development of new web site
. Troubleshot computer and internet issues
. Adapted contracts to local and individual needs
. Performed German - English and English - German interpretation,
negotiations and document translations
. Personally sold or assisted in the sale of over 20 distributor or
service only dealerships in 14 different countries (a high point was
successfully developing and closing the sale for the distributorship
for all of Turkey and Cyprus)
. Helped recruit new employees
2006 - 2010 - Priorities 2, a regional B2B rep agency based in Minnesota.
Territory included SE MN and W WI. Doubled sales volume in first year.
Tripled number of accounts. Consistently #1 or #2 in sales for new product
lines and #2 in overall sales.
2001 - 2006 - Maravel & Associates, a regional B2B rep agency based in
Minnesota. Territory included SE Minnesota and W Wisconsin. Opened 150
new accounts in first year. Ranked #1 in agency in opening new accounts for
three years in a row. Increased sales 110% in first year.
1992 - 2001 - Enesco Corporation, Elk Grove Village, Illinois and Haefling
& Haefling, Chicago, Illinois. B2B sales of giftware and home accents.
Territory W. Wisconsin and E. Minnesota. Tripled number of new accounts
within 5 years. Increased sales by 80% in year one and 140% in year two.
Education: U of MN, Minneapolis, Major: Anthropology, Minor: German.
References: Furnished upon request.
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