Front office manager

ANAND KUMAR

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Qtr. No. **, Saldih LIC Colony

Adityapur Jamshedpur-831031

Contact No. - +91-912*******.

*****-**********@*****.***

OBJECTIVE:

To be recognized as an efficient & competent individual having good

interpersonal and technical skills & aspire to be a successful hospitality

professional in the industry.

STRENGTHS:

. An Effective Communicator with good presentation, interpersonal & team

building skills.

. Proactive, result- oriented, ambitious and optimistic.

AREA OF SPECIALISATION:

Front office, Sales & Marketing, Training & development etc.

TRAINING EXPERIENCE:

Underwent 5 months full time industrial training from WELCOME HERITAGE

HOTEL NOOR -US-SABAH PALACE, BHOPAL, in all major departments, like food &

beverage service, food & beverage production, house keeping & front office

.

WORK EXPERIENCE:

> Worked with Ramada Jamshedpur as Asst. Front Office Manager from Dec.

2013 to Jan. 2015

JOB PROFILE:

. Forecast trend in occupancy, budget for room sales, average rate &

other sales.

. Maintain & develop applicable operating procedures for front office

operations.

. Identify the training needs of staff and supervisors.

. Follow up on the implementation of on the job activities in department

and the use of SOPs.

. Conduct specialised training programmes.

. Ensure that skills training are being imparted in the department.

. Organise periodic supervisory development programmes.

. Prepare monthly Training Reports.

. Conduct tests / quiz departmentally and submit half yearly proficiency

reports.

. Monitor training by spot checks.

. Analyse guest complaints from comment cards for identifying areas

which require improvement and

handling the training requirements of this area.

. Conduct a market watch by acquiring market intelligence about

competition hotels, and update the management.

. Update rates and restrictions throughout all distribution channels.

. Maintain co-dial relation with all online & offline travel agent &

corporate to maximize hotel business.

. Perform a thorough market research regularly on the upcoming events &

MICE movement in town.

. Preparation of all MIS report for the management.

. Meet the General Manager & plan & coordinate hotel housing activity at

regular intervals.

> Worked with Clarks Inn Gurgaon as Asst. Front Office Manager from May.

2013 till Nov. 2013.

> Worked with Vista Park Hotels & Resorts, Gurgaon, from 6th Aug, 2012

to May 2013 as Reservations Manager.

JOB PROFILE:

. To handle reservations for all three properties, Vista Pak, Vista

Signature & Vista Wood.

. To effectively handle and convert all reservation and group enquiries

and ensure accurate booking information is ascertained and

communicated to the operational team; to ensure customer delight.

. To manage and input all enquires within the sales guidelines, adhering

to company standards, working practices, system conventions and

enquiry handling standards .

. To efficiently follow up all bookings against company standards to

ensure that the conversion of

business is optimized and the diary integrity is maintained.

. To effectively communicate with the client throughout the booking

process, ensuring we have the full understanding of the guest's

requirements and identify areas for future business opportunities and

to promote repeat business.

. Manage all the OTA portals by updating inventory, rates & promotions,

and there by drive sales through the OTAs

. Conduct a market watch by acquiring market intelligence about

competition hotels, and update the management.

. Update rates and restrictions throughout all distribution channels.

. Maintain co-dial relation with all online & offline travel agent &

corporate to maximize hotel business.

. Perform a thorough market research regularly on the upcoming events &

MICE movement in town.

. Preparation of all MIS report for the management.

. Performing all the duties of Front office manager during her absence.

> Worked with Comfort Inn Saffron Kiran, FBD, (A Choice Hotel

International managed hotel) from Aug 2011 till Jul., 2012 as Front

office Executive cum Reservations Executive. (Pre-opening team

member).

JOB PROFILE:

. Ensure efficient and effective Front Office operations.

. Ensures adherence to company and hotel policies by all departmental

employees.

. Efficiently manage the department according to the established concept

statement providing a courteous, professional, efficient and flexible

service at all times.

. Develop and assist with training activities focused on improving

skills and knowledge.

. Conduct daily pre-shift briefings to employees on room occupancy,

arrival and Departures, functions/event and special attention that are

needed.

. Ensure compliance with Standard Operating procedures to enhance guest

satisfactions.

. Maintains positive guest and colleague interactions with good working

relationships.

. Ensures prompt, courteous & accurate service to all guests, so as to

maximize satisfaction.

. Ensures room folios are correctly maintained & payment received as per

organizational standards.

. Ensures guest privacy, security & safety at all times in the hotel.

. Ensures all the records & documents are maintained as per

organizational requirements.

. Build cordial and professional relations with all guests to ensure

repeat business.

. Handling reservation.

. Identifying market segment. Preparing different package for

accordingly.

. Follow up with payments & Group confirmation.

. Manage all the OTA portals by updating inventory, rates & promotions,

and there by drive sales through the OTAs, Conduct a market watch by

acquiring market intelligence about competition hotels, and update the

management.

. Update rates and restrictions throughout all distribution channels.

. Maintain co-dial relation with all online & offline travel agent &

corporate to maximize hotel business

> Worked with 1589 CITY MARK HOTEL, Gurgaon (A member of CLARK HOTEL)

from June 2010 to Aug 2011 as a Front office supervisor.

> Worked as a F.O.A. at THE PRIDE HOTEL, NAGPUR (A 5 STAR business

hotel) in front office from 16 Des. 2008 to 10 April 2010.

EDUCATIONAL DETAILS:

INSTITUTION DURATION QUALIFICATION DIVISION

ATTAINED

NSHM SCHOOL OF HOTEL 2006-2009 DHMCT 1st

MANAGEMENT,DURGAPUR

T.P.S. COLLEGE, PATNA 2004-2006 I.Sc. 2nd

B.S.HIGH SCHOOL,BEGUSARAI 2004 MATRICULATION 1ST

Additional Qualification: Completed B. A. Hon. in Hindi from Hindi

Vidyapeeth, Deoghar

TECHNICAL SKILL:

Basic knowledge of computer, internet, IDS PMS & VISTA.

PERSONAL DETAILS:

Father's name : Kamal Nayan Singh.

D.O.B : 30th April 1989.

Marital Status : Married.

Language Known : English & Hindi.

Hobbies/interest : Net surfing & Sudoku solving.

Date: Signature

Place:

Anand Kumar

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