Manager Quality/ Operations Manager

William R. Higgins

**** ******** *****, *******, ** 53913/ Cell 608-***-**** / **************@*****.***

M.S. Management and Organizational Behavior

Certified Quality Engineer, Certified Quality Auditor

Professional Experience

EuroPlast, Ltd Endeavor W.I.

Website: www.europlastltdusa.com

Operations Manager

September 2012- March 2015

Plastic Injection molding, assembly and high speed assembly. Products include industrial

contracts in plumbing, safety, construction, medical and healthcare, small engine,

recreation. Proprietary products include bottle cap and closures molding and high speed

assembly. Closures are shipped worldwide. Responsible for all facility operations for two

manufacturing sites. Duties include supervision and leadership of department managers

for Manufacturing, Tooling, Quality, Maintenance, Logistics, Purchasing, and Sales and

Service departments. Lean/6 sigma projects estimated at $200K over the last year with

average annual savings of $80K. Experience with IQMRP system

VARC Inc. (Vernon Area Rehabilitation Centers) Reedsburg, WI Website: www.varcinc.com

General Manager

April 2006 to September 2012 General Manager for all operations of the Sauk Division. Management

responsibilities include Facilities and Personnel Management, Production, Logistics and

Transportation. Managed 20 at staff level and approximately 110 associates. Regularly

interacted with local and county representatives of business and government to enhance

cooperative relationships and expand business opportunities. Increased production

throughput, based on sales, by 400%

EuroPlast, Ltd / Apex Mold and Die Endeavor, WI

Quality Manager/Lead Auditor/ISO Systems Manager

February 1989-April 2006 Plastic injection molding and injection mold design and build serving large OEMs

in engine components, electronics, and precision valves.

Responsible for the development and administration of all quality systems, including

advanced planning, quality systems, vendor management and customer interface.

Responsibilities overlap to corporate as an interface between injection mold building

division and plastics molding division. Direct and indirect supervision of 45 line

personnel across three shifts. Extensive experience with the development and supervision

quality, production assembly and test operations producing 25% of sales. Responsible for

the development and implementation of corporate ISO 9000 Quality system. Extensive

experience in SPC and statistical analysis, metrology and testing, APQP, CAPA, FMEA,

supplier quality audits, internal audits and related quality systems.

Education

9/1996- 6/1998 Silver Lakes College Manitowoc, WI.

Master Degree in Management and Organizational Behavior- June 1998. Course work

included financial management, corporate strategy, marketing, total quality management,

leadership and training, and research statistics.

Moraine Technical College Fond du Lac, WI.

Associate of Science degree in Industrial Engineering Technology.

GPA of 4.0. President of Industrial Engineering Club. Listed in Who’s Who in American

Junior Colleges.

Stockton State College Pomona, N.J.

Bachelor of Science degree in Social and Behavioral Sciences with Honors.

Participated in student exchange program to Romania.

Certification and Honors

Certified Quality Engineer- December 1994 American Society of Quality

Certified Quality Auditor - July 1996 American Society of Quality

Member of the American Society of Quality – since 1989

Successful completion of Lead Auditor course and exam through British Standards Institute, 1993

Teaching Credentials- Part time

Cardinal Stritch University – 2002 to present Adjunct Instructor

Madison Area Technical College – 1996 to present Adjunct Instructor

Community Service

2006 to current: Member of the Board of Trustees for the Sauk County Health Care Center

2007- 2009: Member of the Sauk County Health Care Center Building Committee. Oversight committee

for the construction of a 12.5 million dollar facility. Required interaction with general contractors,

County Supervisors, and County Administrative Employees to reach common goals and expectations for

project management.

2012- Present Board Member and President: Creative Alliance of Baraboo Theatre Guild

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