Customer Service Office
Resume:
ELLEN ZOBERG
ADMINISTRATIVE ASSISTANT / LEGAL SECRETARY
FT LAUDERDALE, FLORIDA
***********@*****.***
HIGH ENERGY; WORKED 35 HOURS PER WEEK WHILE ATTENDING SCHOOL FULL-TIME. SKILLED IN PROBLEM SOLVING,
TROUBLESHOOTING, COMPUTER SKILLS INCLUDING MS OFFICE WORD AND EXCEL, LEGAL DOCUMENTS, MANAGING REAL ESTATE,
PERSONAL INJURY, AND LAW OFFICE. WILL WORK ANY HOURS WITH COMPLETE LOYALTY TO YOUR COMPANY. SEEKING A POSITION
WHICH WILL UTILIZE MY COMPUTER KNOWLEDGE, ORGANIZATIONAL ABILITIES, STRONG PEOPLE SKILLS, AND BUSINESS EXPERIENCE.
QUALIFICATIONS
● TALENTED AND DETERMINED INDIVIDUAL WHO ACCOMPLISHES RESULTS.
● DEMONSTRATED ABILITY TO ANALYZE, EVALUATE, AND INCORPORATE CHANGES.
● ABLE TO ORGANIZE MATERIAL AND INFORMATION IN A METHODICAL WAY.
● MOTIVATED SELF-STARTER WITH AN APTITUDE FOR LEARNING NEW SKILLS QUICKLY.
● HARD-WORKING, RELIABLE; ABLE TO COLLABORATE IN A TEAM ENVIRONMENT.
● VERSATILE AND ANALYTICAL THINKER WHO IS HIGHLY MOTIVATED, AND TEAM ORIENTED WHEN BENEFICIAL.
● PROVEN ABILITY TO WORK INDEPENDENTLY, HANDLE SIMULTANEOUS PROJECTS, AND MEET DEADLINES.
● CONSIDERED HIGHLY CONSCIENTIOUS BY FELLOW EMPLOYEES.
● ACCURATE, ASSERTIVE, AND ADAPTABLE.
● FAST LEARNER; QUICKLY INCORPORATE AND IMPLEMENT NEW PROCEDURES.
● PASSION FOR CUSTOMER SATISFACTION
RÉSUMÉ
PROFESSIONAL EXPERIENCE
LANDMARK (2015-2015)
TEMP WORK:
● IT WORK ON COMPUTERS
● ANSWERED AND DIRECTED PHONES
● FILING AND ORGANIZED FILES
● HELPED WITH 2013 AND 2014 TAXES
FLORIDA FAMILY LAW CLINIC (2015-2015)
LEGAL SECRETARY FOR FAMILY LAW
TEMP WORK:
● EXPERIENCE USE OF E-FILE
● SPOKE WITH CLIENTS
● HANDLED FILING
● CONTACTED AND SCHEDULED ATTORNEYS AND CLIENTS FOR HEARINGS
● MANAGED CALENDER SCHEDULE
INTELESERVICES INC (2008-2008)
CUSTOMER SERVICE
RÉSUMÉ
● ANSWERED PHONES INBOUND AND OUTBOUND CALLS
● SOLD VACATION PACKAGES
LAW OFFICES OF PAUL B. WOODS, P.A., MIAMI, FLORIDA (2001-2005):
LEGAL SECRETARY OF REAL ESTATE AND PERSONAL INJURY FIRM
INTERCOMMUNICATION AMONG SECRETARIES AND TRAINED NEW SECRETARIES.
● EXPERIENCE WITH ANALYTICAL ANALYSIS OF LAW OFFICE POLICIES, PROCEDURES, FILING PROCESSES, AND USAGE OF THE
COMPUTER PROGRAMS AVAILABLE.
● OFFICE TROUBLESHOOTER FOR ALL COPIERS, FAX MACHINES, AND APPLICATIONS.
● ORGANIZATION SPECIALIST, ORGANIZED CLIENT INFORMATION, DOCUMENTS, AND FILING WHICH MADE OUR PRODUCTIVITY AND
75%.
TIME MANAGEMENT INCREASE BY AT LEAST
● SKILLED IN ALL ASPECTS OF MS OFFICE AND WORD PERFECT. RESPONSIBLE FOR TYPING UP LETTERS, MEMO’S AND
NOTES FROM DICTATION.
● PERFORMED INTERNET BASED CASE RESEARCH.
● PROCESSED CLIENT DATA AND INFORMATION, RECORDED AND REORGANIZED RECORDS.
● RECONCILED MULTIPLE BANK ACCOUNTS, CLIENT ACCOUNTS, AND ACCOUNTING OFFICE RECORDS.
● ORGANIZED HEARING SCHEDULES AND CLIENTS APPOINTMENTS.
THE LAW OFFICES OF DAVID H. ZOBERG & ARIEL FURST, P.A., MIAMI, FLORIDA (1996-2001)
SECRETARY AND ASSISTANT MANAGER OF PERSONAL INJURY FIRM
● CORRESPONDED AND DISCUSSED CASE STATUS WITH CLIENTS ON A DAILY BASIS.
RÉSUMÉ
● RESPONSIBLE FOR TYPING UP LETTERS, MEMO’S AND NOTES FROM DICTATION.
● PROCESSED CLIENT DATA AND INFORMATION, RECORDED AND REORGANIZED RECORDS.
● PHOTOCOPIED LARGE DOCUMENTS AND ORGANIZATION OF LARGE PERSONAL INJURY, MEDICAL MALPRACTICE, AND REAL
ESTATE CASES.PERFORMED INTERNET BASED CASE RESEARCH
● ASSISTED THE ATTORNEYS PREPARING FOR COURT AND ONCE IN COURT WITH LOCATING CRITICAL DOCUMENTS.
● TROUBLESHOOTER AND PROBLEM SOLVER FOR ALL OF THE OFFICE’S COMPUTERS AND ACCOUNTING. OCCASIONAL REAL
ESTATE RELATED CLERICAL WORK. ASSISTED WITH REAL ESTATE PROPERTIES WHICH
INCLUDED SHOPPING CENTERS IN MIAMI, HIALEAH, AND NORTH MIAMI; TYPING LETTERS TO TENANTS, SHOWING
PROPERTIES, TYPING LEASES, AND PRODUCING FOR LEASE ADVERTISEMENTS FOR THE PROPERTIES.
SCRAM COMPUTER ORGANIZATION (SIGNET) MIAMI, FLORIDA (1996, 6 MONTHS)
RECEPTIONIST / SECRETARY
● FRONT OFFICE RECEPTIONIST
● COORDINATED SERVICE APPOINTMENTS
● CUSTOMER DATA ENTRY
● HANDLED CLIENT FILES
CALIFORNIA COLORTIME, COCONUT GROVE, FLORIDA (1995- 6 MONTHS):
FLOOR STAFF
● WORKED WITH CHILDREN AND ADULTS.
● ORGANIZED THE SUPPLIES AND KEPT THE STORE CLEAN AND INVITING TO WORK.
● DEVELOPED PEOPLE SKILLS AND ORGANIZATION OF RECORDS AND INVENTORY.
LAW OFFICES OF DAVID H. ZOBERG & ARIEL FURST, P.A., MIAMI, FLORIDA (1993- 1995, SUMMERS):
SECRETARY
● TYPING OF MEMO’S, CLIENT BILLS, AND LETTERS.
● RESPONSIBLE FOR FILE MANAGEMENT, CLIENT SCHEDULING, AND DATA ENTRY
EDUCATION
B.A. DEGREE IN ARTS AND SCIENCES, PSYCHOLOGY FLORIDA INTERNATIONAL UNIVERSITY, 1997-2002
MINOR IN LAW AND SOCIOLOGY
GULLIVER PREPARATORY SCHOOL HIGH SCHOOL, 1992-1995
TECHNICAL SKILLS
● WORD PERFECT 4X, 5X
● WINDOWS 95, XP, WIN 7, WIN 8
● EXCEL
● MS OFFICE 2000, 2003, 2007, AND 2010
● WINDOWS 7 PROFESSIONAL, WINDOWS 8
RÉSUMÉ
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