Customer Service Medical

Lynne Regan

*** **** ******, *********, ** *****

H: 781-***-****

C: 781-***-****

**********@*****.***

OBJECTIVE: Seeking a Medical Office or Billing position

SKILLS:

• •

Keyboarding 40 WPM Microsoft Office

• •

Customer Service Skills Electronic Health Records

• •

Patient Registration Appointment Scheduling

• •

Vital Signs Billing and Coding

EDUCATION:

Lincoln Technical Institute, Brockton, MA Feb 2012 - Nov 2012

Medical Office Assistant Certificate

Brockton High School, Brockton, MA

Diploma

EXTERNSHIP:

Brockton Neighborhood Health Center, Brockton, MA 10/2012 - 11/2012

Administrative Departments

• Organized patient information packets for OB/GYN department

• Reviewed and organized medical records

• Documented patient’s name and medical record numbers

• Entered patient information into the computer system

EMPLOYMENT:

Lowes 9/2013-

present

Cashier

• Greet and assist customers with questions and concerns

• Received payments by cash, check, credit cards, gift cards or debit or issued receipts

• Maintain clean and neat check out areas

• Stock shelves and organize merchandise on shelves near cashier register.

Target, Stoughton, MA 8/2008 -

Present

Cashier

• Greet and assist customers with questions and concerns

• Receive payments by cash, check, credit cards, gift cards or debits and issued receipts

• Maintain clean and neat checkout areas

• Stock and organize merchandise on shelves

Good Samaritan Medical Center, Brockton, MA 7/1988 - 7/2011

Patients Account Representative

• Communicated with patients on the phone and in person

Halth, Cigna, Tricare, United Healthcare, Aetna Ins, Meditech,

Accretive, Kronos, Commonwealth Indemnity, Unicare, Google, Amazon, and Outlook.

Accounts Temps 12/2012-

01/2013

Medical biller

• Medical billing for anesthesia providers.

• Follow up on open accts.

• Reviewing accounts receivables and decide whether they are paid or need follow up

• Doing appeals to insurance companies when needed

• Phone calls to Insurance Companies to find out what's going on with account

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