Customer Service Sales

Kyrillos Bassily Shehata Bassily

Address : New Beni suief City- Mobarc buildings No7d, entrance

a

flat No 8 - Bani-suef - EGYPT

Adress Line 2 : 9 El Moalmat St, from Mohamed Farid St, Shobra- Cairo

Telephone : +2-082-*******

Cell phone : +2-012*-*******

Email : *.*******@*****.***

Career Objectives:

I'm seeking an opportunity within a well reputable organization can add

value to me, and add to my practical skills experiences .

Education:

2006 - 2009: Bachelor of Commerce, English Section, Faculty of

Commerce, Beni suief University.

Graduation Date : May 2009.

Major : Accounting.

Grade : Good

Personal Data:

Nationality : Egyptian

Date of birth : 18-3-1989

Work Experince :

From Mar 2011 till Now

Personal Banking Officer for HSBC Bank Egypt.

. Performing customer service tasks beside direct sales tasks for

personal loans and credit cards.

. Interacts with existing customers to increase sales of the bank's

products and services.

. Develops and maintains positive relationships with banking clients

through excellent customer service.

. Addresses client inquiries and ensures their needs are consistently

met.

. Sells to a wide variety of customers in different industries or walks

of life.

. Finds and adapts products or product features to suit unusual customer

needs.

From Oct 2010 till Feb 2011

Sales Speicalist for National Bank of Egypt in Credit Card department.

. Performs sales activities for most or all products available in

diverse product lines and multiple markets.

. Sells to a wide variety of customers in different industries or walks

of life.

From Feb 2010 till Sep 2010

Personal Banking Sales Representative for HSBC Bank Egypt.

. Develops new business prospects in specific geographic areas through cold

calls.

. Promotes the bank's products and services to existing and prospective

clients by utilizing available resources.

. Alters the sales message to highlight product benefits to different

customers and circumstances.

. Supports and maintains many major accounts over long periods of time and

diverse circumstances.

. Cross-sell bank products and services based on customer needs in

accordance with the banks' program standards.

From Nov 2009 till Jan 2010

B2B Marketing Specialistin for Eddygypt Giordano for Export and Import.

. Recognize and reach out to clients in businesses.

. Develop presentations.

. Develop sales quota targets.

. Demonstrate company products and solutions.

. Offer free or reduced trial periods for products.

. Record customer interactions in lead tracking and customer issue tracking

systems.

. Follow up with leads aggressively.

. Solicit feedback on products and services.

Courses attended & Traning :

. Summer training with Mr. Maher Hosam El Dain ( Certified Public

Accountant ) from 1-8-2007 to 15-9-2007 .

. Customer Service For Banking in Egyptian Banking Institute

( EBI ) in Training For Employment Program

. Egyptian Banking Institute course for under graduators

( Principles Of Banking Operations ) 40 learning hours since

2-August-08 till 12-august-08 in El Mohandisin Branch-

Cairo.

. Summer training in Barclays Bank - Egypt since 17-August-08 till 31-

August-08 . In Customer Advisor Operations in Beni suief Bransh.

. Advanced Excel course prescribed by Vision Academy .

. Intermediate level of General English Course,The English Connection

Institute.

Languages:

Arabic : Mother tongue.

English : V. Good. (Writing, Reading and Speaking) .

Computer & Networking Knowledge :

. Good knowledge about computer and Internet

. Good knowledge of Microsoft office (windows, word, excel and, power

point) and Windows XP .

KEY SKILLS

. Good interpersonal communication skills .

. Hard worker .

. Motivated .

. Good In leading groups ( to achieve specific goals )..

Competencies

. Customer/Client Focus.

. Personal Effectiveness/Credibility.

. Problem Solving/Analysis.

. Teamwork Orientation.

. Initiative.

. Stress Management/Composure.

. Organizational Skills.

. Technical Capacity.

Contact this candidate