Sales Customer Service
Resume:
Phone *** Cutter Dr
Watsonville, CA95706
**************@*****.*** Charles Chang
Education University of Washington BA Seattle, WA
Professional Experience Ingenium Branch manager May 2012 – February 2013
● Actively recruited candidates through full cycle recruiting identifying the candidate, phone screen, reference checks, and face to face interviews.
● Familiar with new hire procedures, i 9, w 4, benefit enrollment
●
Maintained existing client relationships by conducting routine calls and client visits
●
Negotiated candidate contracts on a daily basis
● Recruited, Interviewed, and Coordinated candidates for a variety of specialized positions
● Communicated with all levels of management during business development process( i.e. Plant Managers, VP of operations, COO, and CFO's)
● Averaged 30 interviews a week to maintain high level of skilled candidates.
Robert Half International Benchmark Staffing Manager September 2010 May 2012
●
Established new client relationships and maintained existing partnership with current clients
●
Maintained existing client relationships by conducting routine calls and client visits
● Generated sales leads by researching hot markets, contacting lapse clients, & contacting ads
● Negotiated client contracts on a daily basis
●
Recruited, Interviewed, and Coordinated candidates for a variety of specialized positions
●
Conducted business to business sales on a daily basis maintained over 75 active clients, while adding 18 new clients over 13 months period
●
Reached 1,000 hours of total temps out within 10 months
Wells Fargo Bank Personal Banker September 2006 May 2009
● Managed customers relationship with the bank, service relationships and cross sold all products and services. Sales of core products increased from 57% to 157% in my second quarter of working.
● Averaged over 120% of sales goals over two year period
●
Developed and maintained relationships with Wells Fargo partners to maximize sales opportunities such as mortgage, financial consultant, and private bankers.
●
Used profiling analysis tools to identify cross sell opportunities and made outbound sales calls by phone to increase product per customer ratio from 4:1 to 6:1.
●
Building and managing lifelong customer relationships
●
Understanding customers’ financial needs and showing them how to get the greatest possible value from our products and services
●
Analyzing current customer relationships and proactively contacting customers with recommendations to help them achieve financial success
●
Developing and maintaining relationships with Wells Fargo partners to maximize sales opportunitiesBuilt long term relationships with our customers in person and by phone to deepen their relationship with Wells Fargo Bank.
Wells Fargo Bank Lead Teller March 2006 September 2006
● Identified and made sales referrals, recommended alternate channels, cross sold bank services and products for Wells Fargo partners, provided excellent customer service.
● Demonstrated 3 strong quarters of GOLD sales status and compliance handling promoted to Personal Banker
Wells Fargo Bank –Teller September 2005 March 2006
● 3 successful quarters of GOLD sales status – more than 125 sales per quarter promoted to Lead Teller
Skills
● Bilingual in both English and Korean
● Proficient in all Microsoft Office applications
● Proven sales and customer service experience in a fast paced environment.
●
Performed duties with minimal technical exceptions including properly filed legal documents and maintaining compliance of audit operations and regulatory issues.
Contact this candidate