Information Technology
Resume:
ANGIELA S. ALAY-AY
#*** ******** ****, ****** *********,Cabanatuan City, Nueva Ecija
Mobile #: +639*********
Email Address: *******.******@*****.***
OBJECTIVE:
I want to succeed in an environment of growth and excellence and earn a job which provides me job
satisfaction and self development and help me achieve personal as well as organization goals.
PERSONAL BACKGROUND:
Date of Birth : June 3, 1992
Age : 22 y/o
Gender : Female
Civil Status : Single
Height : 5’4’’
Weight : 52 kg.
Religion : Roman Catholic
EDUCATIONAL BACKGROUND
Tertiary Bachelor of Information Technology
Araullo University
Cabanatuan City, Nueva Ecija
2008-2012
Secondary Our Lady of Fatima Academy
Poblacion, Gen. Natividad, Nueva Ecija
2004-2008
Elementary Picaleon Elementary School
Picaleon, Gen. Natividad, Nueva Ecija
1998-2004
WORK EXPERIENCE
Technical Support Representative Bayan Telecommunication Inc,
Super High Value Customer Accounts
January 7, 2013 – December 31, 2014
• Took inbound calls for providing service and product information
• Provided callers with information on internet packages and promotions
• Resolved customers’ technical issues over the phone
• Generated tickets for problems that cannot be resolved over the phone
• Made sales calls for soliciting business from new customers
• Up-sold services to existing customers
• Maintained call logs
TRAININGS AND SEMINARS ATTENDED
SCITE Student Conference on Information Technology Education
Olongapo City, Convention Center
January 27, 2011
ON THE JOB TRAINING Coca-Cola Bottlers Philippines Inc.,
Cabanatuan Sales Office
Brgy. Bitas, Maharlika Hi-way Cabanatuan City
April 11 - June 1, 2011
UPITTC UP Information Technology Training Center
University of the Philippines Diliman, Quezon City
December 9, 2011
ICMS Training Bayan Telecommunication Inc.,
Customer Support Data and IP Training Program
Oct 22 – Dec 21, 2012
CHARACTER REFERENCES
Mr. Christopher Palad Team Leader
Bayan Telecommunication Inc.,
234 Roosevelt Ave.,
San Francisco Del Monte Quezon City 1105
Engr. Arceli Reyes College Professor
Araullo University
Maharlika Highway Bitas Cabanatuan City, Nueva
Ecija
I hereby certify that all the information above are true and correct to the best of my
knowledge and belief.
ANGIELA S. ALAY-AY
Applicant
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