HAMDIYA FATIMAH ABDUL-ALEEM

**** ****** ****** **., ***. 505, Charlotte, NC 28205

704-***-****

acpayv@r.postjobfree.com

SUMMARY

An ethical, life-experienced problem-solver, who produces superior results through solid dedication to

excellence, flexibility, and diplomacy. A team player, who is dependable, conscientious, and efficient.

Demonstrated ability to complete multiple tasks with minimal or no supervision, and with an exceptional,

attention-to-detail work ethic. Demonstrated experience in interpreting law and researching, analyzing, and

compiling data, both on-the-job as an administrative assistant to the department head and staff (military human

resources assistant), and through education, history, and legal educational courses.

EDUCATION

M.S. in Legal Studies

Kaplan University, Davenport, IA Graduated: July 2011.

M.A. in Teaching

Ashford University, Clinton, IA 15 Credit Hours

B.A. in History

College of Charleston, Charleston, SC Graduated: May 2005.

Trident Technical College, Charleston, SC A.S., Public Service, Legal Assistant Graduated: May 2002.

(ABA-Approved Paralegal Program and

American Association for Paralegal Education (AAFPE) member.)

TECHNICAL SKILLS

• Microsoft Excel, PowerPoint, Word, & Access, Windows XP & 7, Lexis-Nexis, and Westlaw;

• Dictaphone transcription;

• Typing – 62 c.w.p.m;

• Database System Administration; and

• Internet research.

KNOWLEDGE AND SKILLS

• Accounting (Basic); • Medical Terminology;

• Applied Research; • Administrative Assistance; and

• Human Resources; • Customer Service (Call Center)

Courses Completed:

• Microsoft Access.

• Law courses:

o Federalism and the Health Care; Criminal Law;

o Delivery System; Ethics; Family Law;

o Business Law; Legal Bibliography;

o Civil Law; Legal Methods and Processes;

o Civil Litigation; Legal Research, Analysis, and Writing;

o Claims Investigation; Property Law; and

o Constitutional Law; Wills, Trusts, and Probate Law.

o Contract Law;

RECENT WORK EXPERIENCE

06/11/2012 – Present

GMC/OnStar CNC (Convergys), 10101 Claude Freeman Dr., Charlotte, NC 28262, Telephone No.: 800-367-

5690, (Company Code 10274)

Customer Service & Problem Resolution Representative II

• Interfaced with OnStar customers via inbound or outbound calls or the Internet and provided

computer-generated and transmitted to vehicle navigation or oral navigation. Resolved routine questions

with products or services, updated or replaced credit card information, or provided packages for sale.

08/28/2011 – 10/27/2011

Veterans Affairs Medical Center, 1601 Brenner Avenue, Salisbury, NC 28144, Telephone No. 704-***-****

Medical Support Assistant, GS-697-05

• Performed call center duties:

• Provided customer service with the diverse veteran and their families, physicians, and other medical

personnel;

• Resolved caller's complex issues via VA-specific processing procedures;

• Scheduled patient appointments via personal computer to mainframe databases printed letters, as

necessary;

• Determined caller's necessity for transfer to triage nurse; and

• Transferred calls to appropriate departments.

03/2000 – Present

US Office of Personnel Management, PO Box 45, Boyers, PA 16017, Telephone No.: 202-***-****

Disability Retiree/Unemployed Student

• After employer/supervisor denied the request for reasonable accommodation for an exacerbated on-the-

job injury, US Office of Personnel Management awarded disability.

• Unemployed Student (01/2001 to 05/2005 and 08-/2009 to 07/2011) Completed an Associate of

Science in Public Service, Legal Assistant, a Bachelors of Art in History, and a Masters of Science degree

in Legal Studies.

AFFILIATIONS AND AWARDS

Top 5% Employee Performance Award, 1st and 2nd Quarter 2014, GM OnStar CNC, Charlotte, NC

Top 10% Employee Performance Award, 4th Quarter 2013, GM OnStar CNC, Charlotte, NC

Golden Key International Honour Society – 2011 to Present.

Kappa Lambda Honor Society – 2010 to Present.

Spot Award” 1990. Awarded by the Psychology Service, Veteran Affairs Medical Center, Charleston, S.C.

U.S. Army Superior Performance Award, 1983 through 1988. Awarded by Headquarters, First ROTC Region, Fort

Bragg, N.C.

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