Multi Tasker, self starter, reliable

HEATHER TULLIS

***** ***** ******** ********, ** 92563 951-***-**** ***********@*****.***

EXECUTIVE ADMINISTRATIVE ASSISTANT

HIGHLIGHTS OF QUALIFICATIONS

Detail-oriented and self-motivated Executive Assistant with over 10 years of expertise

effectively managing daily office operations within fast paced environments.

Strong human resources and customer service background with the proven ability to meet

and exceed customer expectations.

Excellent organization and time management skills to ensure accurate daily operational

tasks and project completion within deadlines.

Outstanding critical thinking and analytical skills to identify real and potential areas of

concern and recommend viable solutions designed to improve daily operations.

Exceptional interpersonal skills necessary in the development and maintenance of

business relationships with clients and vendors.

Demonstrated team player with full accountability for individual contributions.

Able to perform duties requiring confidentiality, diplomacy and sound judgment.

PROFESSIONAL EXPERIENCE

SABBATICAL

2014 - 2015

THE LIMITED, McLean, VA

2013 - 2014

Human Resources Specialist

Individually processed all new hire paperwork and trained Associates to meet and exceed

customer satisfaction ratings. Enforced backroom Standard Operating Procedures (SOPs).

Facilitated promotional campaigns to increase revenue opportunities.

Accurately tracked employee hours and submitted for payroll processing.

Collected, organized and posted daily, weekly and monthly status reports.

Managed cash register drawers; made bank deposits and ordered change as needed.

Implemented process improvement efforts including backroom and training Standard

Operating Procedures (SOPs) to ensure to ensure efficient daily operations.

Analyzed strengths, weaknesses, opportunities and potential business threats to capture a

greater market share. Ensured Client Experience Brand standards were maintained.

WHITE HOUSE BLACK MARKET, McLean, VA 2008 - 2013

Store Manager

Practiced effective pre-employment screening according to company guidelines.

Increased customer service ratings by 5% within six months.

Organized backroom policies and procedures that improved productivity and efficiency.

Prepared loss prevention, customer service rating, sales goals and payroll reports.

Processed all register/point of sale transactions accurately and in a timely manner.

Monitored open receipts and conducted follow up procedures as necessary.

Managed controllable expenses within company guidelines to include payroll, payouts,

etc.

Reviewed and verified payroll ensuring accuracy and completeness prior to processing.

CHARLOTTE RUSSE, Springfield, VA 2002 - 2005

Store Manager

Trained Associates in the delivery of excellent customer service that increased customer

service ratings by 47% and increased profits by 22%.

Tracked and processed entire store inventory. Reduced loss by 8% within first year.

Collaborated with mall management in the scheduling and execution of promotional

events.

Confirmed accurate receipt and processing of all incoming merchandise.

Exercised independent judgment and discretion in developing and communicating

strategies.

Analyzed critical business reports to determine and address positive and negative trends.

Developed and implemented store hiring plan to ensure staffing/scheduling needs were

met.

Managed three successful local and out of state grand openings. Hired and trained

associates in SOPs and merchandised inventory utilizing area demographics.

CENTRAL SERVICES, Herndon, VA 1999 - 2001

Office Manager / Dispatcher

Attended to front office opening and closing procedures ensuring efficient operations.

Maintained caller information; preserved records, logs, and schedules of calls received.

Prepared detailed reports to ensure proper follow up if needed.

Scheduled and dispatched vehicles; relayed work orders and customer information.

Processed invoices, placed parts orders and scheduled appointments for 11 Technicians

daily.

Collected and processed employee payroll. Managed a 7 line switchboard.

RE/MAX XECUTEX, Oakton, VA

1997 - 1999

Front Desk Administrator

Provided secretarial, clerical, and administrative support to ensure services were provided

in an effective and efficient manner. Tracked and maintained office supply inventory.

Maintained the general filing system and filed all correspondence.

Planned and prepared Realtor/client meetings, conferences, and telephone conferences.

Established and maintained a current and accurate filing system.

Greeted and assisted visitors, answered incoming calls and addressed inquiries.

Organized and executed open house events weekly. Greeted potential buyers and

communicated property information to generate interest and facilitate potential sales.

COMPUTER SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook)

EDUCATION

NOVA COMMUNITY COLLEGE, Woodbridge, VA

Completed general education courses

Contact this candidate