Customer Service Manager

Joseph Vaillancourt

*** ******** ***.

613-***-****

Skill: -Two complete terms in Mechanical Engineering Technology

- Knowledgeable with Microsoft Office, Solid Edge, and AutoCAD

- Great communication and people skills

- Completed the Commissionaire's security training course

- "Secret" cleared

Work History:

SunglassHut Carlingwood

Customer Service Sales

Aug. 2013-Present

. Repair products returned to store or tools used

. Handled money daily

. Helped customers especially if they were upset with something

. Opening and closing cashes in the morning or night

Wal-mart Canada

Customer Service Manager

Nov. 2011- June 2012

. Supervisor over all the cashiers that worked in the store

. Handled money daily

. Helped customers especially if they were upset with something

. Opening and closing cashes in the morning or night

Denny's Restaurant

Overnight Manager

Feb. 2009 - June 2011

. Serving customers and ensuring they enjoy their stay

. Managing staff during stressful times

. Helped customers with any situation that might arise

. Maintain my own cash and make sure I balance

Commissionaires Ottawa

Security Guard

March 2006 - July 2008

. Secure client's property

. Routine patrols to ensure security

. Access egress to ensure only allowed personnel enter

. Managing guards via Operation Control Center

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