Customer Service Representative

Tammy Blevins-Mireles

**** ******** **** **

Houston, Texas 77082

512-***-**** (cell)

Summary of Qualifications

Over 20 years insurance and customer service experience

Successfully handled Commercial Property, Auto, Liability and Workers

Compensation claims

NCV Non-Claims Volunteer

Related skills; type 65 wpm, ten key by touch, Personal Computer,

Windows Office Products, QuickBooks, Microsoft Applications, Siebel,

eZaccess, ServicePoint Info, e-Agent, Employee Dashboard, Lotus Notes

and Greenscreens.

Professional Experience

Senior Service Advocate - Underwriting

Farmers Insurance Group 2-04 to present

Lateral move from the Commercial Lines of Zurich North America to the

Personal Lines with Farmers Insurance.

-Analyze, clarify and resolve underwriting and basic policy and account related

questions from internal and external customers.

-Objectively validate information provided for New Business, Endorsements and

Renewal transactions within defined scope of discretion

-Developed effective relationships with assigned agent groups. Includes correspondence,

phone calls and e-mail to gather and analyze necessary information critical to the

underwriting function

- Limited authority to provide subjective guidance on acceptability, eligibility

classification and proper pricing based on assigned products and authority levels.

-Review and evaluate underwriting tools including MVRs, website, product guides, prior

carrier loss runs and cost estimators to gain an understanding of the loss potential.

-Process and input all necessary policy transaction through appropriate company

systems.

Commercial Claims Specialist

Zurich North America Insurance

Hand selected for the start up of the Property Claims unit. Helped establish procedures

and training of new employees.

Verify coverage, made initial contact with the policyholder, reviewed policy limits and

set appropriate reserves.

Advised documentation needed. Reviewed, settled and closed claim. This position did

require an adjusters license for the state of Texas and other states as well.

Customer Service Representative

Zurich North American Insurance

Experienced with policyholders inquires and complaints. Reviewed and

researched issues pertaining to policies, procedures or practices.

- Respond to agents and policyholders by telephone and through written

correspondence.

Participated in training programs to learn multiple lines of business and customer service

skills

Completed claims submission for auto, workers compensation and property by phone.

Consistently handled the highest number of calls involving multiple

lines of commercial business. Received

Regularly awards and bonuses for quality and production for continued

excellent customer service.

Claims Specialist

Swantner & Gordon Ins 2-02/8-02

Dealt with policyholders in all aspects of their insurance needs,

including consulting with underwriter as necessary.

Completed claims submission for auto, workers compensation and

property via phone as well as in person.

Dealt with lawsuits involving clients of large Corporations in

submitting claims under their liability policy, in values up to

approximately $250,000.

Customer Service Representative

Principal Health Care 8-94/3-96

Selected to serve on committee to help improve customer satisfaction.

Helped develop stream lined intake processes.

Resolution of complaint calls of various intensities using

appropriate customer service skills for agents and policyholders.

Answered questions providing explanation of account status and policy

changes. Assisted in servicing policyholder, doctors and hospitals with

processing claims.

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