Customer Service Manager
Resume:
ARLEN BUSSIE JR.
*** * **** ** ***** Sioux City, NE. 68776 ********@*****.***
Safety Manager
Combining a combination of critical thinking, dedication and teamwork to
motivate and get the job done. A positive attitude and communication
skills positively contributes to the bottom line by assuring cooperation
and quality output. Flexibility assured smooth transitions through three
buy outs.
"I believe the good safety record we hold here in Clinton is not only
related to the employees but to Arlen's persistence in creating a safe work
environment." . . . Larry Foster, Plant Manager
CORE COMPETENCIES
. Leadership Team
. Safety Trainer / Supervisor
. Six Sigma Green Belt
. Best Practices
. Lean Manufacturing
. Value Stream Mapping
. OSHA
. Policy / Procedure Writing
. Workers' Compensation Claims
. Customer Service
Computer Skills: Microsoft Office, Word, Excel, and Power Point
PROFESSIONAL EMPLOYMENT
Nelson Engineering Construction
Site Safety Person
May 2014 - Present
Site Safety Person for C F Industries Port Neal expansion project.
Erecting Steel for a Urea Fertilizer Warehouse. Prepare proper site
specific paper work to begin construction such as; MSDS, JSA's, and Hazard
Analysis. Create Inspection Sheets for site equipment, Rigging,
Scaffolding, Man Baskets, Fall Protection, PPE and Cranes. Ensure safe
working conditions for workers on site and that site safety policies and
procedures are followed. Report and investigate all incidents, near
misses, and injuries to prevent repeated occurrences. Lead JSA meetings
and train employees on equipment and other safety and health programs as
needed. Perform daily, weekly, and monthly inspections of the workplace
and correct issues found in a timely manner. Observe employees and correct
or retrain them if unsafe acts or conditions are present.
Compass Compliance
Associate
Jan. 2013 - May 2014
Help Clients with Compliance issues. Give assistance, advice, and help for
OSHA, DOT, Dept. of Ag. EPA, and DNR compliance issues. Develop programs
such as: Lockout Tagout, Confined Spaces, Bloodborne Pathogens, Ergonomics,
Site Inspections, Record Keeping, Tier II, SPCC, Site Security, Hazcom,
Contractor Safety and more.
UFPT Clinton, IA.
Safety Associate
Oct. 2012 - Jan. 2013
Developed/Created a Lockout Tagout Program consisting of LOTO Inventory,
and LOTO Procedures for each piece of equipment. This was a Temp position
and lasted until completion.
BLAIN'S FARM & FLEET, Clinton, IA.
Feb. 2011- Sep. 2012
Automotive Dept.
Customer Service work orders for repair shop, insure products are stocked,
handle warranties and customers returns, communicate with shop mechanics to
insure Customer satisfaction
Blain's Farm & Fleet
Warehouse Dept. Head
Load and unload Semi trailers and sort loads for store departments,
organize warehouse and handle customer load outs, work with other store
Dept. heads to insure store items are fully stocked, and insure Customer
satisfaction.
CROSSROADS LOGISTICS, Clinton, IA, September 2010 - Jan 2011
Safety and Training Manager
Developed Site Safety Manual and training for all employees. Bloodborne
Pathogens, MSDS, Hazard Communication, Fall Protection, Confined Space,
Lockout Tagout, Fire Prevention, Hearing Conservation, Emergency Action
Plans, PPE, and other site specific policies, and procedures. Site
Assessments were done weekly as well. This was a Temp position and lasted
until completion.
EVERGREEN PACKAGING, Clinton, IA, Oct.1984 - Aug. 2010
Safety and Training Supervisor Apr.2000 - Aug. 2010
. Started as a General Laborer in manufacturing receiving several
promotions to final position as Safety and Training Supervisor.
. Decreased workers' compensation claim costs for 3 consecutive years
resulting in a savings of over $2M. Decreased recordable employee
injuries from 12 to 0 in three years.
. Successfully negotiated 4 contracts between the union and management.
. Assisted in developing and drafting language for new or changing policies
and procedures.
. Maintained records and documentation of all environmental, health, safety
and job training.
. Led monthly safety meeting with all departments and gave safety tours
and audits with safety team members.
. Coordinated safety, health and training programs for 150 employee
manufacturer emphasizing plant safety culture, risk assessment and
control.
. Set up OSHA, Personal Protective Equipment and other training as needed.
. Performed all powered industrial truck training. Coordinated operator
skills training and on-the-job training.
. Trained all supervisors and lead persons in CPR, First Aid, AED and blood
borne pathogens.
. Worked on P-3 and OSHA VPP status. Ensured plant was OSHA compliant and
all plant policies and documentation supported it.
. Managed all worker compensation cases and processed over 200 safety
reporting forms per year.
. Assisted with all accident / incident investigations helping to identify
root causes and ensure action plans were completed in a timely manner.
. Assisted with vision setting and goal alignment of corporate objectives
that focus on safety, service, quality and customer service as member of
plant leadership team.
. Coordinated all new hire interviewing, testing and orientations working
closely with Human Resources.
. Supported corporate goals including environmental, safety and health
auditing. Took over environmental duties in 2008.
. Managed weekly manning of shifts and vacations.
. Coordinated celebrations, lunches and safety incentive programs.
General Laborer / Janitor Oct. 1984 - Apr. 2000
. Worked in sealing department performing production and shipping duties.
. Moved among all departments covering for absenteeism, vacations and
overtime.
. Mentored new hires to assure compliance with policies, procedures, safety
and best practices.
. Performed maintenance duties, bailed waste, utilized fork lift and
electric reach truck.
. Trained employees on powered industrial trucks
EDUCATION
CLINTON HIGH SCHOOL, Clinton, IA, Graduate
TRAINING COURSES
Leadership Training . . . Non-commissioned Officer Training . . . Interest
Based Problem Solving
Lean Manufacturing . . . A-3 Training . . . Board of Directors Training
CPR . . . First Aid . . . Blood Borne Pathogens . . . First Responder
Certification
Fire Extinguisher Certification . . . AED . . . Red Cross Train the
Trainer
Train the Trainer Industrial Truck Training School . . . Nowlin New Hire
Process
Green Belt Six Sigma Training
OSHA 501 Train the Trainer, University of Georgia
Train the Trainer, Clinton Community College
OSHA 10 Hour Construction
Construction Rigging and Signaling
TRAINER
Industrial Truck Training
Red Cross CPR, First Aid, Defibulator
OSHA 10 & 30 hour
New Hire
MILITARY
UNITED STATE MARINE CORP, Corporal, Honorable Discharge
Good Conduct Medal
REFERENCES
DOUG PATRICK
EHS Manager
Nelson Engineering Construction
RICK RICKER EHS Manager
Evergreen Packaging
DONALD & LESLIE GRAY Engineer
Union Pacific Railroad
ALAN BRADLEY Construction Manager
321-***-**** Knight
Industrial
DALE JOHNSON Construction
Manager
563-***-**** C F Industries
LARRY FOSTER
Plant Manager
Evergreen Packaging
CHANCE STEELE
Site Safety
C F Industries
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