Customer Service Human Resources

Melva Gray

***** ******* **** *: 256-***-****

Tanner, Alabama 35671 *****.****@*****.*** C: 256-***-****

HUMAN RESOURCE

Highly motivated individual with twenty plus years of Human Resources experience within a

manufacturing setting. Expertise includes Employee Relations Compliance, and Benefits.

Employ experience, concepts, and education gained from college coursework to successfully

improve and support manufacturing.

Qualifications include:

• Training and Development-accurately train employees from the beginning phases of

employment until their exit. Ability to work within a group setting or on an individual

basis to ensure correct coaching and development on a departmental and company basis.

• Management and Leadership-adept to company needs including meeting departmental

and company goals. Ability to lead employees in a positive and encouraging manner.

Encourage and develop team oriented thinking and concepts.

• Benefits and Compliance-Keen knowledge of insurance and compliance laws and

concepts including EEOC, FMLA,FLSA,STD,LTD,COBRA,HIPPA, ADA, and OSHA.

Effective and efficiently investigate and research EEOC cases and unemployment.

PROFESSIONAL EXPERIENCE

Human Resource Supervisor

North American Lighting, Muscle Shoals, Alabama (5/13 to 4/14) Supports the

company as a whole, providing services in the areas of recruiting, compensation, employee

benefits, workers compensation, safety, HR systems, employee relations, training and employee

development, worker’s compensation, family medical assistant, new hire orientation and

training, interview applicants and exit interview of employees. Investigate employee’s

complaints. The functional areas within Human Resources establish policies and provide

oversight of their specific areas, and include the following:

• Compensation and Benefits

• Employee Relations

• Health and Safety

• Training and Development

Production Planner

Automatic Screw, Decatur, Alabama (8/12 to 5/13)

Responsible for customer service and inventory investment levels. Develop and recommend

strategies to rectify current and projected customer service issues. Responsible for an accurate

forecast using weighted moving average calculation; generated spreadsheet for each vendor.

• Interacted daily with customer service and state to state sale reps by reviewing/correcting

invoices, certificates of analysis and bills of lading.

• Managed on-time delivery of products from vendors

• Scheduled pickup and transportation with different trucking vendors for delivery of floor

panels for our biggest customers (Boeing, General Dynamics, Caterpillar, Wesco Aircraft,

Align Aerospace).

Human Resource Supervisor (06/11 to 04/12)

Wayne Farms, Decatur, Alabama

Provide employee relations / contract administration, counsel and expertise to management

personnel for employees.

• Developed and presented orientation to new hires for production.

• Responsible for job fairs, recruiting, job posting, job description, and job ads.

• Recruited investigated and interview all production, salary, and non-salary employees.

• Developed and implemented plans and policies for disciplinary process.

• Ensured compliance with employment laws, including but not limited to EEOC, FLSA,

FMLA, STD, LTD, COBRA, HIPPA, ADA, and OSHA.

• Managed personnel needs of the company and responsible for the screening and

training of new employees. Entered all applications in ATS system (Applicant Tracking

System). Knowledgeable of PeopleSoft, Word, Excel and Powerpoint.

• Analyzed, assisted and resolved work problems, and assists management and employees

in solving work issues.

o Investigated 6 EEOC cases in one year and we won. The result was three

reemployed and three was settled.

o Investigated and analyzed 15 unemployment issues the results we won all of

them.

Human Resources Generalist, Employee Relations (2/03 to 12/10)

Continental-Formerly Siemens VDO (2204-2010) – formerly Chrysler (1988-2004), Madison, Alabama

Provided employee relations advice, counsel to management and union for employees.

• Managed Human Resources Information System (HRIS).

• Interviewed applicants, recruiting, and processed applications and led orientation

sessions; established tracked and maintained schedules for completion of personnel

evaluations.

• Knowledgeable of ADP payroll systems. Kronos, Nextrak, Application Tracking System.

• Counseled employees regarding personnel policies, administrative regulations,

employee services.

o Investigated allegations of unfair practices, reduced or eliminated escalation of

problems by 50%, with no monetary penalty. Designed and implemented

numerous work system modifications, including hourly manpower planning, job

re-design and computerized attendance system.

o Improved absenteeism 10% by developing and implementing attendance policy.

o Assisted and investigated 10 unemployment cases settled successful 6 and won 4.

EDUCATION

Master Business Administration - University of Regis Denver, Co 2008

Bachelor of Science in Management Technology - Athens State Athens, Al 2001

CERTIFICATES

Master Certifícate in Human Resource Management – Villanova University, Tampa, FL 2010

Master Human Resource Organizacional Effectiveness – Villanova University, Tampa, FL 2010

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