Customer Service Manager
Resume:
arl Hailey
C
***** ******* ** ***** ***#***
Humble, TX 77396
832-***-**** *************@*****.***
On track to graduate for the University of Houston with a degree in accounting, I am a highly
driven individual with years of customer service as well as management experience. I welcome
the challenge of meeting work goals, while at the same time providing an enjoyable environment
to work in.
Skills
Great customer service Proficient with Microsoft
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Excellent written/oral skills Excel, Word, and Powerpoint
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5 years management experience ServeSafe Certified
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Self-Motivated
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Achievements
Associates of Science-Lonestar Kingwood College
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Presidential Honor Roll
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3.5+ GPA
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State level, award winning actor
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Employment History
Assistant Manager-Panera Bread Cafe
May 2013-May 2015
Manage staff and product to ensure quality experience for guest; ensure food safety at all times;
boost employee and customer morale; balance daily financials and handle cash deposits; coach
and train staff; focus on keeping labor low and sales high to increase profit margin.
Night Manager- Christopher’s Italian Restaurant
April 2010-May 2013
Order and organize product; manage staff and workflow; ensure guest receive quality
experience; run daily financials and make daily deposit.
Associate Trainer-Panera Bread Café
May 2008-May 2011
Train new staff; ensure food safety; provide quality product and experience to guest; Intercept
mistakes before sent out; stock and clean café.
Telecommunication Technician- SuddenLink
May 2010-January 2011
Install phone, telephone, and internet wiring; install and prepare equipment for customer use;
proficient with industry hardware and tools; physically demanding.
Contact this candidate