Customer Service Sales Associate
Resume:
Shelby Cruz
April 15th 2015
To Whom it May Concern.
I am writing this cover letter to apply for the position of Events Associate. I am
interested in a position that offers a challenge and new innovative ways for
leadership growth, and create a greater impact on the event and marketing
industry.
As a Camp Counselor, Sales Associate at Forever 21, Events Director, New
Member Director, and student council member in elementary, secondary and
university, with excellent communication skills, I am eager to enhance my
leadership and communication abilities, and utilize my customer service skills to
the best of my ability. Being an Events Director already, I have gained the
expertise and knowledge to run an effective event professionally, and represent
an organization well, giving quality service only up to their standards.
I am an extremely hardworking person who would be very dedicated to this
position, and who would love to be apart of your team. Please find enclosed my
resume and my reference. I am available through my phone number at 226-234-
3267. Thank you for taking the time to read my resume and I look forward to
hearing from you in the future.
Sincerely,
Shelby Cruz
SHELBY CRUZ
59 Daybreak Court
London Ontario, N5V 4V7
EDUCATION
Second Year University Western University-Kings University College
2013- present London, Ontario
Grade 12 Diploma Catholic Central Secondary School
2013 London, Ontario
Grade 8 Diploma St. Mary Choir and Orchestra Program,
2009 London, Ontario
SKILLS AND PERSONAL ATTRIBUTES:
• Have been elected and will be the Student Outreach Commissioner for the
Kings University College Student Council for 2015-2016
• was elected onto Student Council in grade 12 as Minister of
Communications
• was elected onto Student Council in grade 8 as Arts and Culture Minister
• Grade 8 citizenship award
• First Aid and CPR certified
• WHMIS training
• High Five Skills Certified
• Honour Roll grade 9,12,11,12
• organized committed, and possess effective verbal and communication
skills
• trained to work with children with disabilities and those who are visually
impaired
• was nominated and selected to be a apart of the Peer Helper group at
Catholic Central highschool. In this group we help fellow students with any
issue they may have, and provide guidance as well as a solution.
• Leader of the G.P.S(Guide to Promoting Spirit) committee. In this
committee we worked to promote the Catholic Central Crusader spirit by
making banners, posters, t-shirts, and promoting the spirit days.
• Was chosen to represent Catholic Central Secondary School at the Free
the Children Youth in Action Summit 2011 in Toronto.
EMPLOYMENT EXPERIENCE
Camp Counsellor Original Kids Theatre Company
July and August 2011, 2012, 2013, 2014 London,Ontario
• Ensured safety, health and the well being for children ages 6-15 at all time.
• Resolved issues that the children were experiencing.
• Was able to work diligently with enthusiasm under pressure.
• Trained, and am able to work with children with physical disabilities, those
who are visually impaired.
• Communicated well with parents, and guardians in a respectable and
courteous fashion.
• Was able to work maturely and well with fellow staff members.
• Was responsible for ensuring that children are being dropped off and picked
up from camp at safe manner and into the parent of guardians care.
Dance, Cheerleading, Drama and Youth Program Instructor
City of London
August 2011 to present London Ontario
• Taught children Cheerleading and Dance Routines, as well as small plays in
8 week programs. Taught children all the basics for their age in fields of
theatre, and cheerleading.
• Took care of children from ages 0-14, as well as instructing them in arts,
and crafts.
• Ensure safety, health and the well being for children at all times.
• Created and directed my own play for children through these programs.
Sales Associate/Cashier Forever 21
August 2012 to present London Ontario
• Greet Customers and answer any questions or concerns they may have.
• Ensure that all clothes and items in the store are neatly put away, folded,
and organized.
• Lead new employees in fitting room training, and floor set training.
• Help customers with their purchases, and count money assuring that each
costumer receives their correct change.
Child and Youth Employee YMCA
August 2012 to August 2014 London Ontario
• ran children’s birthday parties in a way to ensure that the customer was
always happy
• ran children’s recreational games while parents were working out
• taught ballet, jazz and various types of dance to children 3-7.
VOLUNTEER EXPERIENCE
New Member Director Kappa Alpha Theta Sorority
January 2014 to present London, Ontario
• the leader for all our new members, their advocate, and the one person they
address for any issues, questions and concerns
• lead and teach them through a 8 week module teaching them about the
history, values, intellectual curiosity and everything they must know to be a
member.
• be the liaison between new members and the rest of the members or
chapter
• speak in front of all of chapter and all new members during chapter
meetings and at events.
• be responsible for 8 to 30 new members
Events Director/ Social Internal Kappa Alpha Theta Sorority
January 2014 to December 2014 London,
Ontario
• the youngest member of our chapter with a position of high standard
• create, plan, organize, and set up Formal, which hosts over 120 guests, this
including choosing the venue, choosing the food served, arranging
transportation, making and handing out invitations, being in contact with
our Alumni to ensure that they attend, setting up the venue, create awards
etc.
• was selected for this position only after 2 months of being initiated into the
chapter
• organize and create all internal events for our 60 members such as:
excursions and any other social event that we take part in.
• spearhead every single social event that has to do within our chapter,
averaging at around 60 guests per event.
• set and follow a certain budget for our end of the year Formal in March.
• decide a theme, invite guests, plan, budget, and organize our Holiday Gala
in November which is a social gathering for our members and the date of
their choice, organizing and running the event for over 100 people.
Kings Kids Club Member Western University
September 2014 to present London, Ontario
• set up and attend events with children of the Children’s Aid Society
• play games, and assist them in the making of crafts
Merry Mount Volunteer Merry Mount
September 2013 to present London, Ontario
• Made arts and crafts with children.
• Help set up and played games with children
• Cleaned up all toys, and crafts after children had left.
Ronald McDonald Volunteer Ronald McDonald House
February 2014 to present London, Ontario
• Prepared and Cooked large portions of dinner for each family, and guest
staying at the house.
• Assisted guests in the serving of the food, and attended to their needs.
Soup Kitchen Server St. Josephs Hospitality Centre
2014 to present London,Ontario
• Prepared all meals for the guests
• Took drink orders from all guests and served them all in a timely manner
REFERENCES
Janice Hamilton
Babysitting Client
364 Gowan Cresent, London Ontario
Contact Number: 519-***-****
Other Contact Number: 519-***-****
Contact this candidate