Customer Service Staff

MICHELLE L WASHINGTON

*** ***** *****, *********, *** Jersey 08540 • Home: 201-***-**** • **************@*****.***

Professional Summary My objective is to acquire a career opportunity as a Substance Abuse Counselor. I am a well experienced in Adolescent and Family Counseling and have an Associate Degree in Applied Science; Human Social Services. .] Skills

Staff supervision Conference presentation

Work History Housekeeper, 09/2010 to Current Marriot Hotels / Residence Inn – New Jersey

Preserve the cleanliness throughout facility with professionalism; utilizing all sanitary and sterilizing precautions. Provide cleaning services to guest's rooms and suites efficiently exuberating integrity and outstanding customer service. Provide cleaning services and refreshing to dining facility with excellence for breakfast, lunch and dinner.

Counselor Aide, 06/2002 to 01/2014 Integrity House, Inc – Seacaucus Newark Secaucus, NJ New Jersey

Facilitate group and individual counseling sessions, crisis intervention, therapeutic education, and case management with student member(s). Conduct weekly multi-disciplinary team meetings and conferences with families, treatment team sources, and clinical supervision staff regarding Student Member(s) Prepare all pertinent documents detailing counseling sessions and treatment management plan Process and submit Student Member's urinalysis lab results. Accompany Student Member(s) to medical and legal appointments utilizing company vehicle. Collaborate with legal representation, Multi-disciplinary Team, and other Social Service's Agencies regarding Student Member(s) with confidentiality, character and integrity. Complete LOCI's CSR and billing (Cx 360 core solution HER, IRIS). Maintain accurate Student Member(s) records and thoroughly document facility incident reports.

Clinical Staff's Aide, 09/2001 to 09/2003 New Hope Foundation – Secaucus, New Jersey

Accompanied adolescent clients to recreational and therapeutic sessions. Provided supported assistance to clinical staff. Processed adolescent client's urine specimens. Education Associate of Applied Science: Human Services, 2005 Essex County College - Newark, New Jersey Applied Science, Human and Social Services

Substance Abuse Counselor Certificate Candidate: 12 2014

Certificate of A endance NJWAN: Confronting the Crisis 18 - October 06' Certificate of Participation: Recognizing Post-Partum Depression Certificate of A endance: (2) hours Encounter Group Training - March 12' Certificate of Completion: Therapeutic Community Perspective - March 13': Certifications

Being a Counselor Aide .is so much more than a job for me: it's my passion. I've trained and studied extensively to pursue this passion and feel like I have so much to offer Beyond my enthusiasm and dedication, I also have a solid background i During my time working as a Counselor Aide at .Integrity Inc and New Hope Foundation, I had the opportunity to work with diverse groups of people and develop my Socail skills. I am experienced with Crisis Intervention,Documentation,Interacting with clients Family and Group Therapy

Skills billing, conferences, Counselor, counseling, client, clients, customer service, legal, meetings, supervision