Customer Service Sales

Location:

Salary:

Negotiable

Posted:

April 21, 2015

Jocelyn Brown

Fort Washington, MD *****

**********@*****.***

Receptionist/Accounting clerk

Professional Summary

Switchboard professional responsible for managing diverse office-related duties in a fast-paced, ever

changing environment. Strong payroll, invoicing, administrative and customer service skills. Strong

communications with the ability to interact with all levels of staff and customers.

Skills and Experience

Parking Management, Inc. (1986 to 2014)

1725 De Sales Street, NW, Washington, DC 20036

Responsible for the day to day, smooth and efficient running of the PMI headquarters office including,

but not limited to:

• A Switchboard operation (40-60 telephone lines), greeting and directing visitors

• Assisted the Client Services Department to modify monthly contracts

• Process payroll data entry for 500 employees using ADP

• Prepared monthly journal entries for the finance department

• Trained staff in various fields such as payroll and stamp validation process

• Knowledge of Microsoft applications

• Provided excellent customer service for incoming and outgoing vendors

• Endorsement of account checks, parcels/mail distribution and courier services

• Processed daily Validation stamp orders, invoices and credit card payments

• General filing, faxing and emailing

• Office and kitchen supply ordering and inventory

Accomplishments

• Mastered the Parking Management Validation Program, where volumes increased

tremendously, and generated doubled sales of ($80,000).

• Successfully managed bi-weekly payroll of 500 employees using the company payroll data

entry system.

• Completed Microsoft Office Windows Training

Education

High School Graduate

Vocational Technology Center

References are available upon request