Manager Front Desk

Location:

Delray Beach, FL

Posted:

April 21, 2015

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Resume:

Michael Fogg

**** *** ****** ****** #***

Delray Beach, Florida

954-***-****

**********@***.***

WORK EXPERIENCE

SANDS HARBOR RESORT, Pompano Beach, FL

Hotel Manager, Aug 2013 – Jan 2015

Directed day to day activities of Front Desk/Audit, Maintenance, Housekeeping, Food &

Beverage, and Marina of 57-room resort hotel.

Oversaw Maintenance staff in preventive maintenance and special projects.

Maximized occupancy rates and profitability through utilizing Internet Booking Systems

including Expedia, Hotels.com, Travelocity, Orbitz, Hotwire, Sabre Hospitality Management

System, Booking.com, and Hotel Plus.

Maintained Accounts Receivables and Tenant billing on daily basis.

Accepted deliveries, oversaw staff, and ensured kitchen/bar equipment and computers were in

proper working order in Food & Beverage manager's absence.

Maintained proper operation of all Front Desk computers and office equipment.

Front Desk Manager, Jan 1999 – Aug 2013

Managed Front Desk staff in daily tasks such as hotel reservations, posting cash-outs from 2

successful on-site restaurants and bars, customer checkin/checkout procedures and Concierge

services.

Posted daily and monthly dockage charges for 50-slip full-service Marina.

Maintained Direct Bill and Accounts Receivable invoicing for Hotel, Marina, and Office Suites.

HILLSBORO CLUB, Hillsboro Beach, FL

Reservations Manager, May 1994 – Sep 1998

Managed Reservations department and Front Desk staff in exclusive private country club and

upscale beach club.

Instrumental in transforming Club from "Winter Season" only to "Year Round" operations by

establishing a Summer Local Membership program and Catering program which is still thriving.

Transportation Manager, Nov 1992 – May 1994

Managed Transportation Department and Bell Staff in day to day Guest Service operations.

EDUCATION

Plymouth State University, PlymouthNH

Bachelor of Science /Business Management, Jun 1992

ADDITIONAL SKILLS

Exemplary customer service skills.

Increased room revenue on a yearly basis by utilizing skills in manipulating and maintaining

Internet Reservation Systems.

Countless testimonials from guests over 16-year employment at resort.

Project Manager in conversion to new Hospitality Management system.

Dedicated, hardworking, and very loyal.

Non-smoker.

5220 Las Verdes Circle #304 Delray Beach, Florida 954-***-**** **********@***.***

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