Customer Service Human Resources
Resume:
Nelson Nixon Santana
Roselle Park, NJ 07204
***************@*****.***
April 20, 2015
Dear Human Resource Department:
I have previous experience completing copious paperwork, maintaining
employee records, accounting, financing, and assembling reports about
company productivity. I feel the skills I have gained working in Human
Resources, Management, Accounting, Not-for-Profit, and Financing, would
make me a wonderful candidate for a position within your company. Along
with human resources, business administration, and organizational skills, I
consider myself to be very outgoing and welcoming. I am comfortable in
speaking roles and taking charge of teams when necessary, as well as being
a team player. There is no doubt within me that I would provide great
service to customers and employees alike. In my current position I work
with MS Office Suite, company-specific software, Internet, and E-mail; and
have no reservations about my ability to transfer those skills to working
within your organization.
My intention of entering the business arena was to grow and learn
professionally, as well as add value to my employer; both of which I feel I
could do with your firm. I have a personal commitment to professional
excellence, and am motivated to grow and acquire skills as I develop my
career. I would love the opportunity to do that growing within your
organization, helping in any way I can.
If possible I would like to schedule an interview with you to further
discuss my qualifications and all the experience I can bring to your
organization. If you have any questions please feel free to contact me at
603-***-****. I look forward to meeting you to further discuss employment
opportunities.
Best Regards,
Nelson N. Santana
Nelson N. Santana e-
mail:***************@*****.***
151 Bridge Street Roselle Park
N J 07204 tel: 603-***-****
OBJECTIVE: To obtain a position using my experience and skill to augment a
company's productivity.
EDUCATION: SOUTHERN NEW HAMPSHIRE UNIVERSITY, Manchester, NH
Master of Science, projected Graduation: May
2015
Major in Organizational Leadership, Certificate:
Leadership of Non-Profit Organizations- Summa Cum
Laude GPA: 4.0
Bachelor of Science, Graduation: May 2011
Major in Business Studies, Specialization: Human
Resources Management & Organizational Leadership- Cum
Laude GPA: 3.317
Certificate of Justice Studies in Law and Legal Process,
May 2011
Associate in Science, Graduation: May 2010
Major in Business Administration- Honors GPA: 3.2
Selected Courses:
Financial & Managerial Accounting Human
Resources Information Systems
Human Resources Human Relations
Business Law/Employment Law
Managing Organizational Change
Business Systems Analysis/Design Strategic Management and Policy
Employee/Labor Relations Total Rewards (benefits/compensation)
AWARDS: The National Society of Leadership and Success, Sigma
Alpha Pi, 2014
International Business Honor Society-Delta Mu Delta, Gamma
Nu, 2014
Alpha Sigma Lambda National Honor Society- Sigma Psi, 2011
President's Club at SNHU for outstanding achievement, 2010
President's Club at SNHU for outstanding achievement, 2009
EXPERIENCE:
SOUTHERN NEW HAMPSHIRE UNIVERSITY August
2013 - Present
Enrolled Student Services Associate
. Support the function of the One Stop department
. Responsible for complete student account services
. Receive and respond to inquiries made in person, by
phone, email, fax or in writing to resolve
problems/concerns from students, parents, faculty, staff
and third parties in the areas of integrated student
accounting/billing, registration and financial aid.
. Investigate and resolve issues, escalating to senior
level Associates as appropriate.
. Review student information to award aid or review and
counsel as appropriate, conduct reviews through the
appeals process, and provide financial aid information
to students and parents.
. Utilize Colleague training and knowledge of University
policies to process transactions that directly affect
student enrollment status.
. Responsible for exceptional customer services and the
prompt escalation of more complex issues.
PERUSE SOFTWARE LLC, Manchester, NH
Sept 2011- Dec 2012
Lease Administrator
. Abstracted leases using operational knowledge of leases
and legal process; as well as careful reading
comprehension to correctly identify, organize, and
transcribe rights and obligations of tenants and
landlords into the Peruse Lease Administration software.
. Read and applied all changes found in lease addendums
and amendments to the original lease as it was input
into the system.
. Applied percentage rent information from each lease into
the company software; in order to compile sales reports
for each client displaying tenants' gross sales,
stipulated breaking point, and amount owed.
. Monitored all leases' financial transactions including:
rent, common area maintenance charges, occupancy cost
analysis, lease audits, operating expense reviews,
sublease payments, taxes, and lease renewal options.
. Created Consumer Price Index and Straight-Line
Depreciation for each client so they could administer
the correct rent values over time.
. Oversaw and ensured that billing and all other financial
transactions were being taken care of in a timely
manner; and informed necessary personnel of any missing
or late payments and overpayments incurred in past years
before the client employed the Peruse software.
. Provided customer support services by answering
troubleshooting questions regarding use of Peruse
software.
STERLING LINEN SERVICES, Manchester, NH
July 2010 - Sept 2011
Administration/Human Resource
Assistant
Recruited and managed staffing logistics: identifying quality candidates,
running reference checks, verifying employment history, and orienting them
to their new positions in a timely manner - helping to ensure the company's
efficiency and productivity.
Set-up employee files on ADP Mid-size Business, in order to track employee
hours, attendance, calculate breaks, process payroll and disbursal of
checks.
Tracked all employee documents as policies dictate; such as health checks,
pay reviews, address changes, change in jobs and titles, benefits,
salaries, emergency contact information, and productivity to calculate
payroll-using Excel spreadsheets.
Educated employees about the company's compensation package, explaining
insurance benefits and completing necessary paperwork to enroll each
individual.
Maintained all human resource files dealing with I-9 forms, workman's
compensation, termination of employees, and W-4 forms.
Logged and filed accounts payable and accounts receivable data.
Monitored driver logs and mileage, keeping spreadsheets up-to-date so as to
reconcile all charges to the company's account.
Conducted safety inspections of all driver kits carried by our transport
staff, as required by law; as well as safety checks throughout the
facility, ordering repairs and notifying management.
Acted as a liaison between the company and its clients by answering phones,
and sending letters and other correspondence such as invoices, as well as
receiving payments.
Deposited all of the company's payments from clients directly into the
company bank account, keeping accurate records of these transactions.
Ordered and tracked all necessary supplies for office staff and floor
employees, in order to uphold safety and productivity.
Posted and informed employees of present and changing state and federal
regulations and benefits: OSHA, FMLA, minimum wage, unemployment, social
security, etc.
Remained approachable and available to the upper management team,
supervisors, shipping department, maintenance department, drivers, and
floor employees at all times; in order to answer questions, fulfill
requests, and bridge any gaps in communication throughout the company.
Translated English into Spanish for meetings between upper management and
individual employees, as well as in company-wide safety meetings.
DIVERSIFIED MAINTENANCE, Manchester, NH July
2009 - July 2010
Supervisor
. Processed employee paperwork in order to register new
hires in the company database, and also track current
employees.
. Determined rate of pay for each beginning employee based
on level of experience.
. Handled the tracking of employee hours, schedules,
payroll, and disbursal of checks.
. Inspected employees' work to ensure it was done to
company standards for high quality service.
. Administered quarterly employee reviews, assessing
qualifications for promotion and raises, and rewarding
great work with comparable advancements.
. Made myself approachable and available to employees and
our consumer at all times, so that they could come to me
with concerns; and accepted responsibility to understand
and resolve any problems that arose.
. Practiced multi-tasking daily by running our operations
in more than one location - keeping track of inventory,
supplies, equipment, and employees.
. Fixed equipment requiring maintenance, sent equipment
out for larger repairs, and ordered new supplies as
needed.
SKILLS:
. ADP - payroll software
. Microsoft Suite (Excel, PowerPoint, Access, Word)
. Data Entry & Billing
. Spanish Proficiency
VOLUNTEER WORK:
. Bedford Animal Hospital: fostering a dog back to health
. Angel Tree: Providing families in need at Christmas time
with presents for their children
. United Way: Raised funds for the United Way and also
asked donors to donate their funds to child literacy
. YWCA: Raised funds to provide services and treatment to
battered woman and their children. Also raised funds to
provide shelters for battered woman and their children.
. College for America: Assisted with retaining current
working students to obtain a college degree. Also,
assisted with recruiting students to further their
education while working and providing for their
families.
. Salvation Army: Belling ringing to raise funds for the
organization to provide services to their clients.
. New Horizon: Conducted a food drive at Southern New
Hampshire University to donate food and toiletries.
. Diversity Department at SNHU: Assisted with recruiting
students to receive services through the diversity
department. Assisted with creating a calendar to offer
students services in each month.
Contact this candidate